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Chapter 8:E
1. Discuss an example of a time when you misunderstood another person in a text message, an e-mail, or
an instant message. How did you respond to the misunderstanding? Did you and the other person clear
things up in person, or was it done electronically?
2. Do you have a Facebook, Twi$er, or related account? Is there anything posted in your pro&le that you
think could potentially harm your credibility as a professional?
3. How do you express emotion when communicating with various forms of technology covered in this
chapter?
4. Can the drawbacks and risks associated with communication and technology be alleviated with
employee education and training? What experiences have you had, if any, concerning training or
