Chapter 3:
1. What is the dierence between hearing and listening, and why does it maer?
2. List three barriers to listening. Which barriers most frequently aect your ability to listen? List the
steps you will take to improve your ability to avoid these barriers.
3. What is listening bias, and how has it aected your communication interac#ons in the past? What can
you do to avoid it in future interac#ons?
4. List and de%ne the four listening styles. Which style do you most relate to? Will this change now that