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Chapter 2:
1. What two rules guide communication? Why is appropriateness important when communicating?
Share an example of a time when you experienced inappropriate communication. Who was the
communicator? Why was it inappropriate?
2. Ethical consideration: In a workplace, when, if ever, is it appropriate to verbally communicate
something that is not true? Does this apply to your personal relationships? Ask three people this same
question, and note their responses.
3. What are the principles of nonverbal communication? Discuss at least two nonverbal communication
codes. Which codes discussed in this chapter are the most important to you as a professional?
4. Name three reasons why nonverbal communication is important. Work through a personal example of
