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Business and Professional Communication, 3rd edition
Kelly M. Quintanilla, Shawn T. Wahl
Discussion Questions
Chapter 1:
1. What are the contexts for business and professional excellence?
2. Why is it important to study communication?
3. Why must a speaker consider all the elements in the communication model for communication with
excellence?
4. Discuss the KEYS process introduced in this chapter. What are the four KEYS features?
5. Work through a personal example—something you either encountered in the past or are presently
