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Business and Professional Communication, 3rd edition
Kelly M. Quintanilla, Shawn T. Wahl
Chapter 1: Business and Professional Excellence in the Workplace
Chapter Ac$vi$es
Ac$vi$es to Illustrate Key Concepts
activity 1: Prac$ce Interviews
description: This is a simulation activity to provide an opportunity to practice business
communication skills, practice professional nonverbal skills, and gain condence in
interviewing. It is designed as a practice and discussion learning opportunity.
direction:
1. Divide the students into groups of two students. If you have an odd number you can
have two interviewers in one of the groups.
2. Each person in the group will take a turn at being the interviewee.
3. Each group will quickly decide upon the type of posi on or job.
4. The interviewee will take approximately 3 minutes to strategize what he or she will do
activity 2: Ethical Business Communica$on
description: This is a small-group discussion activity to stimulate students to think about the
ethics of lying in professional and business communication.
direction:
1. Divide the students into groups of three or four students.
2. Each group will take 5 minutes to quickly do a round of the game "Two Truths and a
activity 3: Discovering and Developing Cultural Awareness
description: This large- and small-group discussion activity should help students discover
and develop a greater appreciation for cultural awareness within the class. It is designed as
an awareness and discussion learning opportunity.
direction:
1. Start by giving the class the following de,ni on of culture: Intercultural communication
occurs between di!erent nationalities, ethnic groups, and even within cultures. This
includes di!erences between rural and city, age groups, and other demographic
di!erentiations. Culture involves the way groups of people communicate, personal
beliefs, a#tudes, and nonverbal gestures.
2. As a class, brainstorm to determine how many cultures or subcultures might exist within
