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Johnson, Organizational Ethics 3e, © 2015 – Instructor Resources
Chapter 4: Ethical Interpersonal Communication
1. How do our attitudes shape the outcomes of our organizational conversations?
3. When are you most likely to engage in mindful communication? How does mindfulness
improve your performance in these situations?
4. Why is it so hard to be an effective listener?
6. What characteristics do you look for when determining if someone is emotionally
intelligent?
7. How does organizational trust act as the “glue” that binds organizational members and
