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CHAPTER 11: TRAINING VIDEOS AND WEBSITES
Cross-cultural training videos help to enrich the learning process. My strong preference is for
videos containing several short vignettes or incidents lasting two to three minutes to encourage
active learning. Before showing a video, the instructor can present theories and perspectives.
4529. It is really an updated version of Going International, Part 2, and focuses
specifically on six themes: communication patterns, individual/group dynamics, time,
building relationships, impact of status and hierarchy, and different reasoning processes.
I use this video to bring into perspective the theories of Hofstede, Hall, etc. In so doing I
international students discuss their initial reactions to Americans and how these have
changed over time. This is a good introductory training video for students, but not for
managers. One surprising reaction among some American students, after watching the
entire video, is: If you don’t like the U.S., why don’t you go home? Typically these
412-487-6639. This video has some technical problems and is slow in parts, but it relates
well to the cultural metaphor of the Chinese family altar. Perhaps the most compelling
2053, Princeton, NJ 08543-2053. Although somewhat dated, this video about a special
managerial training program in Japan is striking. It is particularly useful when discussing
individualism and collectivism.
• The Kyocera Experiment. MTI. Teleprograms, Northbrook, IL 60062. 1-800-323-6301.
Ken Thomas narrates this video highlighting the five styles of negotiating and
how they relate to distributive and integrative bargaining. Various incidents or
scenarios are used to illustrate these styles.
o Managers As Mediators. CorVision, 35 minutes. Phone: 847-537-3130. Buffalo
444-6179. This video provides an excellent overview on negotiation, particularly in the
international context.
Finally, there are many Websites on culture, and several are excellent. These include
www.worldculture.com; www.scpworld.com/future/tcoc.htm;
www.uark.edu/depts/comminfo/www/intercultural.html; www.june29.com/hlp/;
Brislin, R. (1993). Understanding Culture's Influence on Behavior. New York: Harcourt-Brace.
Burke, R. (1979). Methods of resolving superior-subordinate conflict. Organizational Behavior
and Human Performance, 5, 396-410.
Carroll, S. and Gannon, M. (1997). Ethical Dimensions of International Management.
Thousand Oaks, CA: Sage.
Cox, T. (1993). Cultural Diversity in Organizations. San Francisco: Berrett-Koehler.
Dearborn, D. and Simon, H. (1958). Selective perception. Sociometry, 21, 140-144.
Ekman, P., Friesen, W., and Bear, J. "The International Language of Gestures." Psychology
Today, May, 1984, pp. 64-69.
England, G. (1975). The Manager and his values. Cambridge, MA: Ballinger.
Franke, R., Hofstede, G., and Bond, M. (1991). Cultural roots of economic performance: a
research note. Strategic Management Journal, 12, 165-173.
Gannon, M. and Audia, P. (In press). The cultural metaphor: a grounded method for analyzing
national cultures. In C. Earley and H. Singh (eds.). Work Behavior across Cultures and
1998.
Gannon, M. Management. (1988). Needham Heights, MA.: Allyn & Bacon.
Gannon, M. and Associates (1996). Cultural Metaphors as Frames of Reference for Nations: A
Six Country Study. Paper presented at the Annual Meeting of the Academy of
Management, August 8-13, 1997, Boston, MA.
Hofstede, G. (1980). Culture's Consequences. Thousand Oaks, CA: Sage Publications.
Hofstede, G. and Bond, M. (1988). The Confucius connection: From cultural roots to economic
growth. Organizational Dynamics, 16(4), 4-21.
National Study. New York: Praeger.
Osland, J. and Bird, A. Beyond sophisticated stereotyping: A contextual model of cultural
sensemaking, Academy of Management Executive. In press.
Peng, M. Strategies, structures, and the state: an institutional analysis. (In press). M. Gannon
and K. Newman (eds.). Handbook of Cross-Cultural Management. London: Blackwell.
Schwartz, S.H. (1994). Beyond individualism/collectivism: New cultural dimensions of values.
In U. Kim, H. Triandis, C. Kagitcibasi, S.C. Choi, and G. Yoon (eds.). Individualism and
Collectivism: Theory, Methods, and Applications. Thousand Oaks, CA: Sage.
Smith, K., Grimm, C., and Gannon, M. Dynamics of Competitive Strategy. Thousand Oaks,
CA: Sage, (1992).
Tinsley, C. (1998). Models of conflict resolution in Japanese, German, and American cultures.
Journal of Applied Psychology, 83(2), 316-323.
Tompenaars, F. and Hampden-Turner, C. Riding the Waves of Culture, 2nd ed. New York:
Triandis, H. Generic types of individualism and collectivism. (In press). M. Gannon, and K.
85-100.
