10. [Recent IPO Example] Locate a venture-capital-backed firm that recently completed
an initial public offering (IPO). Provide a summary of the venture’s history and
success through the IPO and to date.
MINI CASE: INTERACT SYSTEMS, INC.
Interact Systems, Inc. has developed software tools that help hotel chains solve
application integration problems. Interact’s Application Integration Server (AIS)
provides a two-way interface between central reservations systems (CRS) and property
management systems (PMS). At least two important trends in the hotel industry are
relevant. First, hotels are shifting away from the manual booking of room reservations
and electronic bookings will continue to increase as more bookings are made over the
Internet. Second, competitive pressures are forcing hotels to implement yield
management programs and to increase customer service. By integrating the CRS and
PMS through Interact’s AIS, inventories can be better managed, yields improved, and
customer service enhanced.
All reservation traffic is routed from the CRS to individual hotel properties. This
allows Interact Systems to create a database that can be used to track customers and to
facilitate marketing programs, such as frequent stay or VIP programs, as a way of
increasing customer satisfaction. Interact forecasts application integration expenditures
in the hospitality industry to exceed $1 billion by 2018.
Greg Thomas founded Interact Systems in 2011 and developed the firm’s
middleware software and hospitality applications. He has 12 years of systems
applications experience and currently is Interact’s Chief Technology Officer. Eric
Westskow joined Interact in early 2015 as President and CEO. Prior to that time, he
worked in sales and marketing in the software industry for over 20 years.
Interact Systems’ AIS software development which began in 2011 went through
several design changes in 2012. The first product was sold and installed in 2011. Sales
were only $500,000 in 2012. However, now that the firm has dependable market tested
AIS products ready to be shipped, revenues are expected to reach $20.8 million in 2018.