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At some point in the early 1990s, B.S. International entered into a business relationship with JMAM, pursuant
to which B.S. International would manufacture costume jewelry for JMAM. In turn, JMAM would sell the costume
FN2. In the “About QVC” section of its website, QVC, Inc., describes itself as “one of the largest multime-
dia retailers in the world * * *.” QVC (Feb. 14, 2011), http:// www. qvc. com.
The dispute that gave rise to the instant litigation centers around the contractual agreement between the parties
with respect to rejected merchandise. More specifically, the ultimate issue is whether or not JMAM is entitled to
reimbursement from B.S. International for merchandise rejected by QVC due to customer dissatisfaction, even
goods.FN5
FN3. Ronald Lague, the self-employed owner of REL, testified that his business was referred to as “REL
Consulting” from 1991 to 2001 and as “REL Consulting, Inc.” from 2001 to the time of trial in June of
2008. We shall hereinafter refer to said entity simply as REL.
FN4. B.S. International was one of numerous manufacturers from whom JMAM purchased costume jewel-
financial officer of JMAM, testified that the credits that JMAM took were based upon the credits that QVC
would take against JMAM. We note this factual disagreement for the sake of completeness; but, after due
consideration, we deem this issue to be irrelevant with respect to the instant appeal.
Until 1998, the working relationship between B.S. International and JMAM was governed solely by oral agree-
ments. In 1998, however, JMAM developed written terms and conditions to be applied to “all accepted purchase
ter and the terms and conditions document, he added an additional term pertaining to the return of rejected
merchandise. Whether or not Mr. Baracsi actually did so was a contested issue at trial, and it is a subject
that we shall address later in this opinion.