Customers paid a small annual fee for this “continuous protection guarantee,” and had their
homes treated for free if termites reappeared. Orkin lost money on the deal and, in 1975, notified
customers that they would have to pay an extra $25 or 40% of their fee, whichever was greater.
This increase gave Orkin $7.5 million dollars in additional revenue by 1984. The FTC sued,
claiming the increase was unfair and contrary to the original contracts signed by customers.
Orkin appealed.
Decision: The court first investigated if the Commission had exceeded its authority in finding the
unilateral change in the terms of the contracts unfair. The FTC applied the unfairness standard it
had developed, and, under this standard, Orkin’s breach of over 200,000 contracts was unfair.
Regulating Advertising Claims—The FTC’s advertising substantiation program requires
advertisers and ad agencies have a reasonable basis for claims they make about products. To
determine if a reasonable basis exists for a particular claim, the FTC examines several factors:
product, type of claim, consequences of a false claim, cost of substantiating the claim, and
amount of substantiation that is reasonable.
What Advertising Is Deceptive?—The FTC has leeway in determining what advertising is
deceptive. It will normally not attack ads that most consumers would understand or that will not
cause some significant injury. For example, some bakery products are called “Danish pastry.”
Most consumers know the pastry is not made in Denmark, and those who do not will not be
harmed by their ignorance about the origin of the pastry. If ads reach a small number of people,
most of whom are likely to be deceived, or if ads significantly harm consumers, the FTC is likely
to act against the deception.
Add. Info: States are involved in deceptive advertising matters. E.g., California’s code declares
that unfair competition includes “any unlawful, unfair … untrue or misleading advertising.” In
Mangini v. R.J. Reynolds, 21 Cal.Rptr.2d 232, the court held that Reynolds’ use of a cartoon
character in its cigarette advertising could be challenged as a violation of unfair advertising
under California law, on the theory that the cartoon character was used to attract teenaged
smokers.
Examples of Deceptive Ad Cases—Gateway promised to change its advertising for “Hooked on
Phonics” to stop making claims that were challenged. Häagen-Dazs agreed to meet FDA food
label standards concerning fat and calorie content. Bee-Sweet agreed to stop claiming that its
bee-pollen products could treat a range of diseases. Cereal makers were told to stop making
health benefit claims about their products or risk having them classified as drugs. In most cases,
the FTC only extracts a promise to not make unsubstantiated claims in the future.
CASE: Telebrands Corp. v. FTC (4th Cir., 2006)—Telebrands marketed Ab Force, an electronic
muscle stimulation abdominal belt. It worked as promised. The ads stated it was part of “the
latest fitness craze” and that such belts “promise to get our abs into great shape fast—without