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56 Managerial Accounting, 16th Edition
Problem 1A-3 (continued)
From the above analysis it would appear that Mercury, Inc.’s program has
been successful.
Total quality costs have declined from 16.0% to 12.3% as a
External failure costs, those costs signaling customer dissatisfaction,
have declined from 9.8% of total production costs to 2.3%. These
Appraisal costs have increased from 2.4% to 2.7% of total
Internal failure costs have increased from 2.1% to 4.2% of
production costs. This increase has probably resulted from the
Prevention costs have increased from 1.7% of total production cost
2. The initial effect of emphasizing prevention and appraisal was to reduce
external failure costs and increase internal failure costs. The increase in
appraisal activities resulted in catching more defective units before they
3. To measure the cost of not implementing the quality program,
management could assume that sales and market share would continue
to decline and then calculate the lost profit. Or, management might