Chapter 4 Evaluating a Company’s Resources, Capabilities, and Competitiveness
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Threats:
• Fast casual sector is growing, providing increased competition
The student might highlight the threat provided by increased competitive pressure in the Fast Casual
sector combined with the weakness of only focusing in the North American markets could be overcome
3. Review the information in Illustration Capsule 4.1 concerning Boll & Branch’s average costs of producing
and selling a king-size sheet set, and compare this with the representative value chain depicted in Figure 4.3.
Then answer the following questions:
• Which of the company’s costs correspond to the primary value chain activities depicted in Figure 4.3?
• Which of the company’s costs correspond to the support activities described in Figure 4.3?
• What value chain activities might be important in securing or maintaining Boll & Branch’s competitive
advantage? Explain your answer.
ACTIVITY
This Assurance of Learning exercise is available as a Connect Assignment. The assignment can be
graded and posted automatically.
Response:
The student should identify that the primary activities are those that create value for customers while support
activities facilitate and enhance the performance of the primary activities. The cost information provided
in Figure 4.3 highlights costs associated with Supply Chain Management, Operations, Distribution, and
Marketing and therefore all are primary value chain costs. Costs associated with Product R&D, Human
4. Using the methodology illustrated in Table 4.3 and your knowledge as an automobile owner, prepare a
competitive strength assessment for General Motors and its rivals Ford, Chrysler, Toyota, and Honda. Each
of the five automobile manufacturers should be evaluated on the key success factors/strength measures
of: cost competitiveness, product line breadth, product quality and reliability, financial resources and
profitability,andcustomerservice.Whatdoesyourcompetitivestrengthassessmentdiscloseabouttheoverall
competitiveness of each automobile manufacturer? What factors account most for Toyota’s competitive
success? Does Toyota have competitive weaknesses that were disclosed by your analysis? Explain.
Response:
1. The student should identify Key Success Factors in the automotive industry sector being evaluated,
which include:
• Quality/ProductPerformance
• Reputation/Image