Chapter 9: Receivables Instructor’s Manual, p. 8
Ms. Caldwell believes that lowering the estimate of uncollectible accounts expense is
the best way to ensure increased earnings during a year when earnings are actually
down. This action will improve reported net income for the current year. With higher
sales and earnings expected next period, the nancial community will not be
alarmed. Historically, this company has been protable even in economic downturns.
She believes that the community can absorb many laid-o1 employees into its work
force. Owner’s personality traits: optimistic (does not focus on bad news), does not
like to be challenged by bankers or anyone else.
Controller:
The controller believes that underestimating uncollectible accounts would be a
violation of conservatism by overstating assets and income. The controller knows
that how much and which accounts are uncollectible is eventually known with
certainty. Cash Nows are adversely a1ected if collections are not made and
repossessions are necessary. Bankers look carefully when sales are down but
earnings are up. While the nancials for the current year may fool lenders in the
short run, the lack of candor about uncollectibles could hurt the company in the long
run because the company’s credibility with its lenders could be jeopardized, possibly
resulting in higher nancing costs or, worse, the lenders preferring to no longer make
loans to Caldwell Interiors. Suggest generating a report of current receivables from all
the insurance company employees with a schedule of who is currently delinquent.
Assess the potential impact of layo1s on receivables. Controller’s personality traits:
persuasive, careful not to o1end the boss, thoughtful.
2. Introduce the role-play. Relate to the class objectives to support varied learning styles
and to enhance communication skills. Distribute assessment questionnaire. (Sample
questions follow in the assessment section.) Allow time to read and ask students
what questions they have about this information. Students/observers of the role-play
enactment must listen carefully to points made. Tell students this activity will be
graded. Quiet students as the role-play begins, if necessary. The instructor should
stay out of sight during the role-play but end the role-play if players can’t seem to
quit and if key points have already been made.
3. After enacting the role-play, follow up with evaluation and debrieng. As a part of the
debrieng, stand next to the role-players. Ask the controller what his or her feelings
are toward Ms. Caldwell and whether he or she continues to have any ethical
concerns. Ask Ms. Caldwell what her feelings are toward the controller and whether
she has any ethical concerns about this situation. Allow students/observers to ask
role-players questions.
4. Ask the following questions on a short questionnaire: What ethical dilemma does the
role-play present? What reasons did the owner give for his position? What reasons did
the controller give for his or her position? As a lender, how important is it to be
accurate in estimating losses from uncollectibles?
5. The questionnaire requires students to practice their listening and writing skills. If
e1ective presentation skills have been introduced in your class, the questionnaire
could include questions that provide feedback to each role-player. Did the owner
speak clearly, make points e1ectively, and use good eye contact with the controller?
Did the controller use gestures e1ectively and appear condent?
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