Chapter Seventeen: Determination of Sample Size 284
RESEARCH ACTIVITIES
1. [Internet Question] Use an online library service to find basic business research studies that
report a “response rate” or number of respondents compared to number of contacts. You may
wish to consult journals like the Journal of Business Research or the Journal of Marketing or
the Journal of Management. Find at least 25 such studies. What is the average response rate
across all of these studies? Do there appear to be any trends or factors that are associated
with lower response rates? Write a brief report on your findings.
Students’ responses will vary on this exercise.
CASE 17.1 Pointsec Mobile Technologies
Objectives: To enable students to think critically about sample selection and size.
Summary: Many business people carry mobile devices such as laptop computers and PDAs,
often containing valuable data related to their jobs. Pointsec provides security systems to protect
such data. Pointsec decided to gather information on the prevalence of such devices left behind
on taxis. The company surveyed taxi drivers by calling major taxi companies in nine cities
around the world. Each company put the interviewers in touch with about 100 taxi drivers who
were asked how many devices had been left in their cab over the preceding six months. The
researchers came up with city-by-city numbers. For example, 3.42 cell phones per cab yielded
over 85,000 cell phones left behind in Chicago and over 63,000 in London, which was a 71
percent increase over a six-month period four years earlier.
Questions
1. Discuss why the sampling method and sample size make these results questionable, even
though the numbers were reported as if they were precise.
The drivers surveyed were not selected randomly. The researchers used a judgment sample to
generate this data. Moreover, the sample consisted of 100 taxi drivers from around the world.
2. The simple survey method described in the case may have been sufficient as a way to draw
attention to the issue of data security. However, if the company were using data on lost
mobile devices to predict demand for a product, accuracy might be more significant. Imagine
that you have been asked to collect data on mobile devices left in cabs, and you wish to be
able to report results with a 95 percent confidence level. How can you improve the sample
design and select an appropriate sample size?
The researcher must follow three steps: (1) estimate the standard deviation of the population, (2)
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