Atkinson, Solutions Manual t/a Management Accounting, 6E
– 66 –
(a) An organization’s value proposition defines what the organization tries
to deliver to its customers. As described in Chapter 2, the value
proposition is the unique mix of product performance, price, quality,
availability, ease of purchase, service, relationship, and image that a
differently from competitors.
Nordstrom is an upscale retailer, often included among lists of luxury
retailers. Nordstrom’s value proposition can be described as “quality,
value, selection, and service”
merchandise”
(http://about.nordstrom.com/aboutus/investor.asp?origin=footer,
April 7, 2003). Nordstrom’s sales force is legendary for its customer
service. As mentioned below in part (c), sales staff kept handwritten
notes about customers’ sizes and designer preferences, as well as special
Saks Fifth Avenue is a luxury retailer that can be described much like
Neiman-Marcus is described in Chapter 2. Both stores target fashion–
conscious customers with high disposable incomes who are willing to
pay more for high-end merchandise. Fred Wilson, former Saks Fifth