Capacity Planning ⚫ CHAPTER 4 ⚫
done. The decision on used versus new equipment is not shown on the decision tree,
based on the argument that used equipment should be ruled out because it might
undermine quality as a competitive priority. Fitness Plus must maintain a
professional appearance, particularly at its downtown facility. The quality of
services offered requires new equipment that has the latest product technologies. If
used equipment is not disqualified, it would look more attractive based on the
financial analysis. The overall downtown market should be closely reviewed. It may
not be economically feasible to proceed with the new club based on future
competition and trends that may influence the necessity of expanding into the
downtown market. For instance, the recent growth in exclusively outdoor activities,
such as cross-country running, Rollerblading and biking, will impact the growth in
future memberships. Other types of equipment and activities should be examined
and new programs introduced as a way to capture this diverging market. Finally, the
effect of the expansion into the downtown area could act to erode the number of
members who currently use the suburban location.
One reasonable, albeit conservative, solution is to expand to the downtown by
starting out with a small facility until forecasted demand is more certain. This
recommendation is supported by the decision tree analysis. It also makes sense
because a drop in the predicted customer membership can dramatically influence
NPV, payback, and IRR calculations. Exhibit TN.7 shows how an adjustment down
in membership numbers, such as 25 percent, can significantly affect the outcome. A
large facility would yield a $72,000 NPV, but a 25 percent drop in memberships
shows NPV at a negative $26,000.
In addition to the quantitative analysis, other factors need to be considered.
Comparisons of these numbers alone will not necessarily determine the best
alternative, and these other factors have to be weighed.
This solution must be coordinated with what is planned for the existing facility, as
discussed for the Fitness Plus (A) case. It may be possible to realign the capacity to
better serve the aerobics, cardiovascular and Nautilus areas. If this is not possible
due to the expansion in the downtown locations, several less-costly solutions are
possible, such as:
❑ Redesign the floor plan to give less room to some of the areas that are operating
well within the range of the desired capacity cushion. Economies of scale in
purchasing new equipment for downtown location. Get some more
cardiovascular equipment for the industrial park location.
❑ Promote time limits on the most popular cardiovascular equipment.
❑ Cross-train members in other fitness areas.
❑ Give price breaks if people only work out during nonpeak hours.
❑ Encourage “lunch–time” workouts for people within the industrial park.
❑ Work on the positioning of the club. With increased competition in the area,
there appears to be a marketable niche for a “family club.”