7.11 Spring Water Spa Company is a 15-store chain in the Midwest that sells hot tubs,
supplies, and accessories. Each store has a full-time, salaried manager and an
assistant manager. The sales personnel are paid an hourly wage and a commission
based on sales volume.
The company uses electronic cash registers to record each transaction. The
salesperson enters his or her employee number at the beginning of his/her shift. For
each sale, the salesperson rings up the order by scanning the item’s bar code, which
then displays the item’s description, unit price, and quantity (each item must be
scanned). The cash register automatically assigns a consecutive number to each
transaction. The cash register prints a sales receipt that shows the total, any discounts,
the sales tax, and the grand total.
The salesperson collects payment from the customer, gives the receipt to the customer,
and either directs the customer to the warehouse to obtain the items purchased or
makes arrangements with the shipping department for delivery. The salesperson is
responsible for using the system to determine whether credit card sales are approved
and for approving both credit sales and sales paid by check. Sales returns are handled
in exactly the reverse manner, with the salesperson issuing a return slip when
necessary.
At the end of each day, the cash registers print a sequentially ordered list of sales
receipts and provide totals for cash, credit card, and check sales, as well as cash and
credit card returns. The assistant manager reconciles these totals to the cash register
tapes, cash in the cash register, the total of the consecutively numbered sales invoices,
and the return slips. The assistant manager prepares a daily reconciled report for the
store manager’s review.
Cash sales, check sales, and credit card sales are reviewed by the manager, who
prepares the daily bank deposit. The manager physically makes the deposit at the
bank and files the validated deposit slip. At the end of the month, the manager
performs the bank reconciliation. The cash register tapes, sales invoices, return slips,
and reconciled report are mailed daily to corporate headquarters to be processed with
files from all the other stores. Corporate headquarters returns a weekly Sales and
Commission Activity Report to each store manager for review.
Please respond to the following questions about Spring Water Spa Company’s
operations: (CMA exam adapted)
a. The fourth component of the COSO ERM framework is risk assessment. What
risk(s) does Spring Water face?