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2: Collaboration, Interpersonal Communication, and Business Etiquette
2-9
7. Nonverbal Communication and Color. Assign students to work in teams of two or three. Ask
students to research nonverbal responses to colors. Discuss how various colors project a definite
TEST YOUR KNOWLEDGE
2-1. The six characteristics of effective teams include: understanding their purpose,
2-2. An agenda makes meetings more successful in several ways. People who will be
progress of the meeting. (LO 2.3; AACSB Tag: Written and oral communication)
2-3. To be a good listener, adapt the way you listen to suit the situation. In some business
situations, you are just looking to understand and retain information, which is the primary
is encompassed in critical listening. When your main goal is to understand the speaker’s
point of view, regardless of whether you share his or her perspective, you are engaging in
communication)
2-4. An individual can communicate nonverbally through facial expressions, gestures and
2-5. Your mobile phone habits reflect your business etiquette by showing how much
consideration and respect you have for others around you. Selecting obnoxious ringtones,
2: Collaboration, Interpersonal Communication, and Business Etiquette
2-13
EXPAND YOUR SKILLS
discuss the advantages and disadvantages of Facebook as a medium for professional
communication. (LO 2.1; AACSB Tag: Written and oral communication)
Sharpen Your Career Skills Online: This exercise calls upon students to use Bovée and Thill’s
AACSB Tag: Written and oral communication)
IMPROVE YOUR GRAMMAR, MECHANICS, AND USAGE
Level 1: Self-Assessment—Pronouns
2-22. whom To which retailer will you send your merchandise?
(AACSB Tag: Written and oral communication)
2-23. them Have you given John and Nancy a list of parts? (AACSB
Tag: Written and oral communication)
2: Collaboration, Interpersonal Communication, and Business Etiquette
2-14
2-30. Gomez and Archer have told their (his, their) clients about the new program. (AACSB
Tag: Written and oral communication)
2-31. Each manager plans to expand his or her (his, their, his or her) sphere of control next
2-32. Has everyone supplied his or her (his, their, his or her) Social Security number?
2-33. After giving every employee a (his, their, a) raise, George told them (them,
2-34. Bob and Tim have opposite ideas about how to achieve company goals. Who (Who,
2-35. City Securities has just announced whom (who, whom) it will hire as CEO. (AACSB
Tag: Written and oral communication)
2-36. Either of the new products would readily find its (their, its) niche in the marketplace.
Level 2: Workplace Applications
2-37. Anita Doig from Data Providers will outline the company’s data interpretations as they
2-38. We have received your order for 2,000 Mylar bags; please note that orders of fewer than
2-39. Just between you and me, the new “customer-centric” philosophy seems confusing.
2-40. Podcasting effectively distributes messages to a widespread audience, but you must pay
communication)
2-41. Among the specialties of Product Marketers International are promotional efforts for
and oral communication)
2-42. The introduction to this report includes an overview of a typical marketing plan, to give
2-43. Subsidiary rights sales can be a discrete source of income and complement your overall
2: Collaboration, Interpersonal Communication, and Business Etiquette
2-16
include important information are also considered deceptive. Also, the FTC
also looks at so-called “implied claims,?” Claims you don’t explicitly make but
that can be inferred from what you do or don’t say.
that can be inferred from what you do or do not say.
(AACSB Tag: Written and oral communication)
www.nytimes.com.
