6-8
Paula Beane owns a restaurant franchise that is part of a chain of “southern homestyle” restaurants.
One of the chain’s popular breakfast items is biscuits and gravy. Central Warehouse makes and
freezes the biscuit dough, which it then sells to the franchise stores where it is thawed and baked
in the individual stores by the cook. Each franchise also has a purchasing agent who orders the
biscuits (and other items) based on expected demand. In March 2015, one of the freezers in Central
Warehouse breaks down and biscuit production is reduced by 25% for 3 days. During those 3 days,
Paula’s franchise runs out of biscuits but demand does not slow down. Paula’s franchise cook,
Betty Baker, sends one of the kitchen helpers to the local grocery store to buy refrigerated ready–
to-bake biscuits. Although the customers are kept happy, the refrigerated biscuits cost Paula’s
franchise three times the cost of the Central Warehouse frozen biscuits, and the franchise loses
money on this item for those 3 days. Paula is angry with the purchasing agent for not ordering
enough biscuits to avoid running out of stock and with Betty for spending too much money on the
replacement biscuits.
Required:
Who is responsible for the cost of the biscuits? At what level is the cost controllable? Do you
agree that Paula should be angry with the purchasing agent? With Betty? Why or why not?
SOLUTION
The cost of the biscuits is usually the responsibility of the purchasing agent, and usually
controllable by the Central Warehouse. However, in this scenario, Betty the cook has taken the
responsibility for the cost of the replacement biscuits from the purchasing agent by making a
purchasing decision. Because Paula holds the purchasing agent responsible for biscuit costs, and
presuming that Betty knew this, Betty should have discussed her decision with the purchasing
agent before sending the kitchen helper to the store.
Paula should not be angry because her employees acted to satisfy the customers on a short-term
emergency basis. Presuming the Central Warehouse does not consistently have problems with
their freezer, there is no way the purchasing agent could foresee the biscuit shortage and plan
accordingly. Also, the problem only lasted three days, which, in the course of the year (or even
the month) will not seriously harm the profits of a restaurant that sells a variety of foods.
However, had they run out of biscuits for three days, this could have long-term implications for
customer satisfaction and customer loyalty, and in the long run could harm profits as customers
find other restaurants at which to eat breakfast.
6-35 (60 min.) Comprehensive problem with ABC costing
Animal Gear Company makes two pet carriers, the Cat-allac and the Dog-eriffic. They are both
made of plastic with metal doors, but the Cat-allac is smaller. Information for the two products for
the month of April is given in the following tables: