13-6
proportionately. Assume travel costs will remain at $15,000. Calculate Calvert’s operating
income for 2013.
SOLUTION
1. The classification of total costs in 2013 into value-added, nonvalue-added, or in the gray
area in between follows:
Value Gray Nonvalue- Total
Added Area added (4) =
(1) (2) (3) (1)+(2)+(3)
Doing calculations and preparing drawings
77% × $390,000 $300,300 $300,300
Checking calculations and drawings
3% × $390,000 $11,700 11,700
Correcting errors found in drawings
8% × $390,000 31,200 31,200
Making changes in response to client
requests 5% × $390,000 19,500 19,500
Correcting errors to meet government
building code, 7% × $390,000 27,300 27,300
Total professional labor costs 319,800 11,700 58,500 390,000
Administrative and support costs at 44%
($171,600 ÷ $390,000) of professional
labor costs 140,712 5,148 25,740 171,600
Travel 15,000 — 15,000
Total $475,512 $16,848 $84,240 $576,600
Doing calculations and responding to client requests for changes are value-added costs because
customers perceive these costs as necessary for the service of preparing architectural drawings.
Costs incurred on correcting errors in drawings and making changes because they were inconsistent
with building codes are nonvalue-added costs. Customers do not perceive these costs as necessary
and would be unwilling to pay for them. Calvert should seek to eliminate these costs by making
sure that all associates are well–informed regarding building code requirements and by training
associates to improve the quality of their drawings. Checking calculations and drawings is in the
gray area (some, but not all, checking may be needed). There is room for disagreement on these
classifications. For example, checking calculations may be regarded as value added.
2. The consequences of classifying a non-value-added cost as a value-added cost is that
managers may hesitate to reduce these costs thinking that if they eliminate these costs it would
reduce the value or utility (usefulness) customers experience from using the product or service. But
if these costs are really non-value-added costs, mangers should try to reduce these costs because
these costs support activities that customers do not value.
For these reasons, managers who are unsure if a cost is value-added or nonvalue-added,
often classify costs as nonvalue-added. The nonvalue-added classification focuses organization
attention on reducing these costs. The risk with this approach is that an organization may cut some
costs that are value–adding, leading to poor customer experiences. Distinguishing value-added
from nonvalue-added costs is valuable but also requires the exercise of careful judgment.