14.3. Some companies have eliminated the collection and reporting of detailed analyses on
direct labor costs broken down by various activities. Instead, first-line supervisors
are responsible for controlling the total costs of direct labor. The justification for
this argument is that labor costs represent only a small fraction of the total costs of
producing a product and are not worth the time and effort to trace to individual
activities. Do you agree or disagree with this argument? Why?
The answers to these questions will determine whether the cost of collecting the data is
less than its value.
14.4. Typically, McDonald’s produces menu items in advance of customer orders based
on anticipated demand. In contrast, Burger King produces menu items only in
response to customer orders. Which system (MRP-II or lean manufacturing) does
each company use? What are the relative advantages and disadvantages of each
system?
14.5 Some companies have switched from a “management by exception” philosophy to a
“continuous improvement” viewpoint. The change is subtle, but significant.
Continuous improvement focuses on comparing actual performance to the ideal
(i.e., perfection). Consequently, all variances are negative (how can you do better
than perfect?). The largest variances indicate the areas with the greatest amount of
“waste,” and, correspondingly, the greatest opportunity for improving the bottom
line. What are the advantages and disadvantages of this practice?