was run. Consequently, the customer was not billed for another week, delaying
receipt of payment.
d. A visitor to the company’s Web site entered 400 characters into the five-digit Zip
code field, causing the server to crash.
e. Two traveling sales representatives accessed the parts database at the same time.
Salesperson A noted that there were still 55 units of part 723 available and
entered an order for 45 of them. While salesperson A was keying in the order,
salesperson B, in another state, also noted the availability of 55 units for part 723
and entered an order for 33 of them. Both sales reps promised their customer
next-day delivery. Salesperson A’s customer, however, learned the next day that
the part would have to be back-ordered. The customer canceled the sale and
vowed to never again do business with the company.
f. The warranty department manager was upset because special discount coupons
were mailed to every customer who had purchased the product within the past 3
years, instead of to only those customers who had purchased the product within
the past 3 months.
g. The clerk entering details about a large credit sale mistakenly typed in a
nonexistent account number. Consequently, the company never received
payment for the items.
h. A customer filled in the wrong account number on the portion of the invoice