Managerial Accounting 4e Solutions Manual
(15-20 min) E4–37B
Req. 1
Percentage of
total costs of
quality (rounded)
Inspecting products at half-way point
Inspection of raw materials
Production loss due to machine breakdowns
Cost of defective products
Cost of disposing of rejected products
Total internal failure costs
Total external failure costs
Req. 2
Because the company has warranty returns and has had a product recall, the company may suffer a reputation for poor
quality products. If so, they are probably losing profits from losing sales. Unsatisfied customers will be reluctant to buy
from the company again. This report does not include an estimate of the lost profits arising from a reputation for poor–
quality products.
Req. 3
The Cost of Quality report shows that very little is being spent on prevention and appraisal, which is probably why the
internal and external failure costs are so high. It appears that the company is only inspecting the product halfway
through the production process, and not again at the end of the process. Perhaps that is the reason their external
failure costs are so high. The CEO should use this information to develop quality initiatives in the areas of prevention
and appraisal. Such initiatives should reduce future internal and external failure costs.