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Total Indirect Total Indirect
Cost Assigned Cost Assigned
To Retail To Business
Activity Customer Line Customer Line
Check payments:
$.10 × (2,280; 9,120) $ 228.00 $ 912.00
Teller withdrawals and deposits:
$3 × (320; 80) 960.00 240.00
Customer call center:
$5.10 × (95; 5) 484.50 25.50
Total indirect costs $1,672.50 $1,177.50
You might note that this solution assumes that all calls to the call center are equally
Business: $1,177.5/50 = $23.55
e. The original cost system allocates all indirect costs based on the number of checks
processed. Because retail customers write 20% of the checks, the original system
allocated 20% of the indirect costs to retail customers and 80% of the indirect costs were
allocated to business customers.
Revenue per account $10.00 $40.00
ABC cost per account 11.15 23.55
ABC profit (loss) per account $(1.15) $16.45
Original profit (loss) per account $6.20 $(5.60)