6-41
1. The standards proposed by Wert are not challenging. In fact, he set the target at the level his
department currently achieves.
2. Wert probably chose these standards so that his department would be able to make the goal
and receive any resulting reward. With a little effort, his department can likely beat these goals.
3. As discussed in the chapter, benchmarking might be used to highlight the easy targets set by
Wert. Perhaps the organization has multiple plant locations that could be used as comparisons.
1. The manager of Hair Suite III has the best style, because this manager is involving the
workers in a decision that directly affects their work.
2. The workers will most likely be upset or even angry with the manager of Hair Suite I.
The manager is not a stylist, and yet is changing the schedule for the stylists, assuming
they can work faster and need less rest between customers, without discussing this
change with them or asking for input or suggestions.
3. Of course the manager of Hair Suite III could implement one of the plans of the other
salons. That is, workers could shorten their appointment times per customer, or lengthen