Chapter 11 – The Future of Training and Development
© 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or
distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in
whole or part.
11-1
Discussion Questions
1. Discuss how new technologies are likely to impact training in the future.
Answer: There will be an increase in new technologies in future due to several
reasons that are likely to impact training in the future. First, the cost of these
2. What new skills will trainers need to be successful in the future?
Answer: The skills that trainers will need to develop in order to be successful in the
future:
Matching training content and methods to the local culture of the workforce
Designing learning space, as well as content in technology-driven learning
environments
3. What is rapid instructional design? How does it differ from the traditional training
design model discussed in Chapter 1? (See Figure 1.1.)
Answer: Rapid instructional design (RID) is a group of techniques that allows
training to be built more quickly. RID modifies the training design model that
Chapter 11 – The Future of Training and Development
© 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or
distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in
whole or part.
11-2
4. How does the use of a learning management system better link training to business
strategy and goals?
Answer: Because the direction in training is away from learning as the primary
outcome and more toward learning as a way to enhance business performance,
5. What is cloud computing? How does it enable just-in-time training delivery?
Answer: Cloud computing refers to a computing system that provides information
technology infrastructure over a network in a self-service, modifiable, and on-
demand.
Clouds can be delivered on-demand via the Internet (public cloud) or restricted to use
by a single company (private cloud). Cloud computing gives companies and their
employees access to applications and information from smart phones and tablets
rather than relying solely on personal computers. It also allows groups to work
6. How will social learning and social networks influence employee expectations about
learning, training, and development?
Answer: Social learning refers to learning with and from others. We can learn from
others in face-to-face interactions occurring in classrooms, conferences, and group
meetings, as well as online using social media such as Twitter, blogs, and social
Chapter 11 – The Future of Training and Development
© 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or
distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in
whole or part.
11-3
Social learning via shared workspaces, social networks, and wikis (learning from
7. What are the implications of virtual work arrangements for training?
Answer: Virtual work arrangements include virtual teams as well as telecommuting,
work that is conducted in a remote location (distant from central offices) where the
There are two training challenges for virtual work arrangements. First, companies
have to invest in training delivery methods that facilitate digital collaboration. Social
media and the web enable employees to access training from their desktops and to
8. How can training contribute to a sustainability initiative?
Answer: Sustainability refers to a company’s ability to make a profit without
sacrificing the resources of its employees, the community, or the environment. A
growing number of companies have made sustainability an important part of their