Process: Number of defective workstations produced, materials and labor costs per
Learning: Number of training workshops attended, number of programming certifications
earned by programmers, employee satisfaction survey ratings, employee turnover rate.
Financial: Departmental contribution to overhead, return on investment (assets),
Title: Reporting in Action 1
QA_Ori:
Polaris revenues by product line
($ thousands)
December
31, 2011
December
31, 2010
December
31, 2009
Total revenues $2,656,949 $1,991,139 $1,565,887
* Revenue rounded up so product line total revenues sum to total revenues of
Title: Reporting in Action 2
QA_Ori:
Polaris can divide up the operating expenses into product line direct and indirect