Chapter 07S – Learning Curves
CHAPTER 07S
LEARNING CURVES
Teaching Notes
When dealing with learning curves, the decision maker is concerned about four distinct areas:
1. Starting point: This involves the initial time estimate of the process.
2. Shape of the curve and the rate of increase: In many cases, the shape of the learning curve will be
consistent with the traditional 70%, 80%, or 90% learning curves. However, in some instances,
the learning curve may be s-shaped and in rare instances, the shape of the learning curve may be a
straight line. It is important to know the shape of the curve before assuming a certain shape and
making predictions using that learning curve. Therefore, during the earlier stages of the process,
the decision maker must carefully study the shape by having different employees produce
different quantities and recording the job completion times. The shape of the curve is a function
of the specific job, rather than the individual worker. In addition, the faster (lower) the learning
rate, the lower the training costs due to employees learning faster.
3. Steady state: At a certain point during the learning process, the employee will reach a steady
state. This indicates the completion of the learning process based on the given technology and the
4. Quality of the product: As learning occurs, workers are working at a faster pace. We must make
sure that the quality of the product is not compromised.
This seems to be a topic that students grasp readily. The one area that some seem to have difficulties with
is finding cumulative times (e.g., length of time for units 6 through 10). I find that reminding them of how
they determine areas under the normal curve helps most overcome this difficulty. If they are currently
taking statistics, or have recently completed their first course in statistics, comparing the process of
finding cumulative learning curve amounts to the process of obtaining cumulative binomial or Poisson
probabilities is another possibility. The advantage of these latter tables over the normal is that they are
discrete instead of continuous, and students tend to equate these discrete probability tables more with the
learning curve tables.
Answers to Discussion and Review Questions
1. As the number of repetitions increases, the requisite “doubling” needed to achieve the rate
2. A rate of 100 percent might be desirable on an assembly line where balancing the workload along
3. A rate of 120 percent would imply that with each doubling of output, the time per unit actually
increased by 20 percent (this would be undesirable).
4. Additional supervision, training, repair technicians, expediters, etc. can contribute to the
improvement realized, which causes a decrease in direct labor cost per unit.
5. In addition to actual learning, there are supervision, methods improvements, preproduction
planning, scheduling, and motivation.
6. Every change makes the job slightly different. The old method must be replaced with a new
method that must be learned. The scallops are actually “mini” learning curves.