provides most of the goods and services needed by the people, some governments at all
levels provide goods and services, such as electricity, water, highway maintenance,
hospital care, and public housing.
D. WHY AND HOW AN ADMINISTRATIVE AGENCY IS FORMED
With the help of an illustration, we examine the functioning of a medium-sized city called Legis. Let us
assume they have problems with local businesses, with merchants cheating customers, inaccurate
measuring scales, dysfunctional businesses, false advertising, and services that overcharge and perform
poor-quality work. The consumers are having trouble coping with the abuses of the businesses in their
community.
Thus they complain to their elected representatives on the city council who in turn decide to pass a
consumer protection law. The law requires that all businesses be licensed and also that it would be
unlawful for businesses to engage in “false advertising, deception, or the employment of unqualified
workers to perform auto repair work.”
Consequently, the law also establishes a consumer protection agency to be headed by a director with
the authority to (1) hire experts in various fields to clarify and enforce the law, and to assist in the
formulation of agency rules and regulations; (2) license businesses operating in the city of Legis; and
(3) establish rules and regulations that businesses will need to follow to maintain their licenses. In
addition to establishing the Consumer Protection Agency (CPA), the law requires that all businesses
have to be licensed to operate within the city of Legis.
After the law has been passed, the mayor, with the approval of the city council, hires a qualified
consumer affairs person, to be the head of the CPA. The CPA, like any government entity, needs money
to operate. The city council, therefore, appropriates a certain amount of money that the CPA could use
to hire the necessary people, rent office space, pay telephone bills, and so on. The director hires experts
to develop rules and regulations governing advertising, auto repair shops, and other kinds of
businesses.
However, it is also important to enforce the rules which requires some authority to ensure that people
will obey the rules. Thus a group of inspectors are hired to check the accuracy of scales, truthfulness of
newspaper advertising, and so on. When these inspectors notice any noncompliance, they notify the
owners or managers of the condition, but since they do not have the power to enforce this, they report
back to the CPA director, informing him or her of the violation. The director may then send a letter to
the merchant or owner ordering him or her to appear at a hearing to answer the inspector’s complaint.
An administrative hearing conducted by an administrative agency is in some respects like an informal
court trial, but without a jury. If the merchant refuses to appear, his or her license can be revoked. The
CPA director would then notify the regular court prosecutor that the business is operating without the
required license—a violation of the law that established the agency. The court could then order the
business closed.
E. SIMILARITIES AND DIFFERENCES BETWEEN ADMINISTRATIVE AGENCIES
AND GOVERNMENTS
1. Similarities
There are several significant similarities between administrative agencies and
governments.