1. Home-based businesses offer advantages but
may leave owners with a feeling of isolation.
2. Home-based FRANCHISES feel less isolated.
F. E-COMMERCE IN FRANCHISING
1. Today, Internet users worldwide can obtain fran-
chises to open online retail stores.
2. Many franchisees with existing brick–and-mortar
stores are expanding online.
3. Some franchisors prohibit franchisee-sponsored
websites, however, which can lead to conflicts
between franchisors and franchisees.
4. Traditional brick-and-mortar franchises require
finding real estate. Online franchises require lit-
tle training and franchise fees.
G. USING TECHNOLOGY IN FRANCHISING
1. Franchisors are using technology, including so-
cial media, to meet the needs of customers and
franchisees.
2. Franchise websites streamline communication
with employees, customers, and vendors.
3. Using a website, every franchisee has immedi-
ate access to every subject that involves the
franchise operation.
H. FRANCHISING IN GLOBAL MARKETS
1. Canada is by far the most popular market be-
cause of proximity and language.
2. The costs of franchising are high in these mar-
kets, but these are counterbalanced by less