Chapter 20 – Money, Financial Institutions, and the Federal Reserve
of the nation’s 7,000 credit unions have either closed or merged within other larger organizations. How-
ever, many of the ways credit unions have changed can be attributed to the same hardships that have
rocked the rest of the banking industry. Low interest rates, higher instances of loan delinquencies, and a
generally slow economy have caused credit unions to go searching for revenue in many of the same plac-
es as their larger rivals.
For instance, while some consumers might appreciate free checking, it’s not exactly relevant to
today’s debit card wielding ATM patron. In fact, most credit unions don’t offer established ATMs to their
customers, forcing them to incur withdrawal fees from “foreign” machines owned by other banks. Fur-
thermore, credit unions are also stealthily raising the few fees they do exact on customers, such as for
overdrafts. Perhaps most telling, though, is the fact that 28 percent of credit unions now charge a monthly
service fee in order to retain membership. Only time will tell if credit unions can keep their courteous,
customer-friendly edge even as their other advantages begin to dwindle.v
lecture enhancer 20-9
MORE BANKS TEAM UP WITH WESTERN UNION
Recent federal banking regulations have placed limits on the fees that financial institutions can
charge for things like overdrafts and credit card transactions. Although this has been good news for con-
sumers and merchants, the new rules have reduced revenue streams for banks across the country. As a
result, many institutions are looking to make up the difference through additional sources of income, such
as Western Union branches.
The more than 160-year-old money-wiring firm sells its services to 52,000 locations throughout
the country. However, for years Western Union has been a more common sight in check-cashing and
payday-loan stores than traditional banks. That’s because many people who use the service either don’t
have a bank account themselves or are sending money to a person without one. With seemingly no stake
in the money-wiring game, banks didn’t mind missing out on the additional fees Western Union could
have brought in. This is despite customers like Carolyn Burgess, a Mississippi resident who regularly
wires money to a family member with no bank account. In order to make the transaction, Burgess would
make a withdrawal at her local Regions branch and then drive to a grocery store with a Western Union
kiosk.
But Burgess doesn’t need to extend her errands any longer: Regions began rolling out Western
Union services across its 16-state range in 2011. Executives at the company estimate that 60 percent of
the more than 440,000 people who have taken advantage of the service are new to the bank. Efforts like
Regions’ have seen the number of Western Union branches in banks grow from about 2,500 locations five
years ago to more than 10,000 today. Managing a money-wiring service is no simple task, however.
Western Union operators must be sure that they aren’t enabling any illegal transfers. In 2010, authorities
accused the company of not doing enough to counter money laundering on the Southwest U.S.-Mexico
border. Western Union was required to upgrade its compliance programs as a result, although the risk for
fraud remains strong at any money-wiring establishment.vi