Chapter 08 – Cost Estimation
8-28 Regression Analysis and the Insurance Industry (15 min)
1. As noted in the question, data mining is used in certain industries to
help companies in selecting the most profitable products and
services, setting prices, and increasing consumer demand for their
2. The potential ethical issue is privacy. When customers use their
loyalty card, they may not be aware that the company is using this
data to target products and services to them. Additionally, as noted
in an article by Thomas H. Davenport and Jeanne G. Harris,
companies sometimes sell or share this data in a way that could be
medical claims.
Source: Thomas H. Davenport and Jeanne G. Harris, “The Dark Side of
Customer Analytics,” Harvard Business Review, May 2007, pp 37-41; see
also, Charles Duhigg, “How Companies Learn Your Secrets,” The New
York Times Magazine, February 19, 2012, pp. 32-55; and General
Electric’s $1 billion investment in predictive analytics, Tim Catts, “GE
Heads West With $1 Billion to Spend,” Bloomberg Businessweek, April
30, 2012, pp. 38-39.
8-9
Education.