Chapter 14 – Operational Performance Measurement: Sales, Direct-Cost Variances, and the Role of Nonfinancial
Performance Measures
14-35 Financial versus Operational Control; Behavioral Considerations in the
Standard-Setting Process (20 minutes)
As indicated in the text, we use the term “management accounting and control
system” to refer to the entire set of procedures and systems used by an organization
to monitor activities and guide actions in support of the overall goals and objectives
of the organization. As such, a comprehensive management accounting and control
system contains both a planning component (e.g., operational and financial budgets
covered in Chapter 10) and a feedback/assessment component (covered in Part
Four of the text).
goals. The goal of the latter system is to monitor nonfinancial performance indicators
associated with the operating factors considered critical to the organization for
achieving a competitive advantage.
One dimension of a financial control system is the use of flexible-budgets, standard
costs, and variance analysis—covered in Chapters 14, 15, and 16 of the text. In
variable costs can be decomposed into a price variance component and an
efficiency (quantity) variance component.
No management accounting and control system is good or bad per se. Each is
judged, at least conceptually, by comparing costs and benefits. Among the more
important considerations are behavioral considerations. For example, one
Education.