between incurring the fine ($60,000) and the increased processing cost
associated with the use of the new compound ($60,000 as well).
5. Other (qualitative) Considerations that Might Affect the Ultimate
Decision:
What impact, perhaps negative, will the Kaizen budgeting approach
have on employee morale?
Will the quest to achieve aggressive levels of cost reduction have a
negative effect on service quality?
Will the use of the new, environmentally friendly cleaning compound
have a beneficial effect on the image of the business and therefore
on sales?
Would the use of the new cleaning compound have a beneficial
impact on employee health/working conditions?
If the existing cleaning compound were to continue to be used, would
it require any special handling costs/preventative measures (e.g.,
employee health and safety)?
Would incurring a fine (rather than incurring increased operating
costs) negatively affect the image of the business, and therefore
future service demand? (Would negative media coverage reduce
demand?)
Does the existing cleaning compound create a hazardous work
environment for employees (the problem is silent on this issue)?
If the existing cleaning compound is considered hazardous to
employee well-being, is there an effect on employee absenteeism?
Duncan’s business essentially consists of two service lines/segments:
commercial and individual. Is there a differential effect on marketing
activity for these two groups? (That is, do these groups differ in their
response to either positive or negative media coverage?)
Would it make more sense for Duncan to invest in new technology,
which might bring the company into full compliance with current
emission requirements?