B. How We Acquire Attitudes.
Based on our experiences we decide our beliefs and feelings about people, things, and situations. They can be
positive, negative, or neutral.
C. Management's Attitudes and How They Affect Performance.
Self-Assessment Exercise 3-1 Your Management Attitudes—Theory X and Theory Y
Theory X, Theory Y, AS-3-1
1. A. Theory X. The supervisor is assuming that the employee doesn't like the job, is this correct?
4. B. Theory Y. The supervisor is using lose supervision to get the job done, s/he must have a positive
5. A. Theory X. The supervisor is using close supervision to get the job done, s/he must have a negative
1. Management attitudes. KT- Theory X, Theory Y. Supervisors can have positive attitudes towards employees-
Theory Y, negative attitudes- Theory X, or a more neutral attitude in-between these two extremes.
2. How management’s attitudes affect employees' performance. KT- Pygmalion effect. The Pygmalion effect
states that if the supervisor has a positive attitude towards employees and expects them to do well, and treats
them in a way that supports success, this results in high performance. However, negative attitudes, low
expectations, and treating employees like failures result in low performance. Discuss: Do you agree with the
Pygmalion effect? Can anyone give us an example from question 3:
LO 1. Define attitudes and explain how they affect behavior, human relations, and performance.
Attitudes are strong beliefs or feelings toward people, things, and situations. If we have a positive attitude
The supervisor’s attitude and expectations of employees and how they treat them largely determines their
performance-Pygmalion effect. Positive attitudes tend to lead to higher levels of performance than negative
attitudes, but not always.
WA 2- Give two examples of when your attitudes affected your performance. One should be a positive, and the
other a negative affect. Be sure to fully explain how the attitude affected performance.
SA- When I took History with Mr. Smith I couldn't stand him. Because of my negative attitude, I cut class more
WA 3- Give an example of when you lived up to or down to someone else's expectations of your performance-
the Pygmalion effect. It could be a parent, teacher, coach, or boss's expectations. Be specific.
SA- I remember being on the little league baseball team. I got into a slump. I struck out three times in a row.
Before my fourth time at bat my coach called me over. He said something like "Ted, I can feel a hit coming.
D. Changing Attitudes. Discuss: Before we discuss how to change attitudes lets identify positive and negative