Skills Building Exercises
1. Point out the shortcomings in this email response to an inquiry about a short course in
business communication that Casey Webster’s company offered to its employees. The course
was taught by a local college professor. Mr. Braden’s initial inquiry included five questions:
(1) How did the professor perform? (2) What was the course format (length, meeting
structure)? (3) What was the employee evaluation of the instruction? (4) Was the course
adapted to the company and its technical employees? (5) Was homework assigned? (LO1,
Subject: Course evaluation
Your January 17 inquiry addressed to the Training Director has been referred to me for a$ention
since we have no one with that title. I do have some training responsibilities and was the one
who organized the in-house course on clear writing. You asked +ve questions about our course.
Concerning your question about the instructor, Professor Alonzo Bri$, I can report that he
did an acceptable job in the classroom.
The shortcomings are as follows: