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Part II: Chapter-by-Chapter Lecture Notes &
Exercises
Chapter 2: Understanding the Writing Process and the
Main Forms of Business Messages
Teaching Suggestions
Probably this material is covered best by lecture and discussion. But some wring could be
assigned—especially of short, informal email messages. The longer messages are more
appropriately handled in the following chapters that review them. What is parcularly
important is that students understand that good business wring is the result of careful
planning, draing, and revising. Somemes students may be tempted to see the brevity of
many business documents as indicave of the amount of me and e!ort that is needed to
produce the document. Showing students the importance of planning and revising, in parcular,
will serve them well throughout their careers.
In addion, this chapter discusses forms of communicaon such as instant message, text
messaging, and social networking that students are likely familiar with. However, students may
realize how their use of these forms changes when they are in a professional se'ng. Providing
contrasng examples, for instance, of a text sent to a business colleague and a text sent to a
friend may be helpful. Students may also be encouraged to write the same message (e.g., a
lunch invitaon) to two di!erent audiences, a friend and a client, so that they be*er see how
context a!ects a message.
Note: For an addional class acvity on Internet use in the workplace, you can have your class
view the Manager’s Hot Seat video “Privacy: Behind the Firewall?,” which is about a workplace
Internet policy.
