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Social and E-Commerce
Assignment 6
May 11, 2014
Sullivan University
CSC560Z E-Commerce and Intranet Development
Electronic commerce is the process of conducting business transactions of buying, selling,
exchanging goods, merchandise, products, services, and/or information associated with
those transactions via computer networks such as the Intranet and intranets (Turban &
King, 2012). E-commerce has become the major channel of distribution for goods,
services, and products. It has profoundly impacted economy, industry structure, labor
markets, organizations, societies, and politics (Turban & King, 2012). Although the term
e-commerce seems to be fairly narrow, it is surely more than just commerce in the sense
that it also involves servicing customers, collaborating with business partners such as
vendors and suppliers, catering to the knowledge needs of employees, and conducting intra
business activities. This broader definition of e-commerce is referred to as e-business.
E-commerce has transformed many brick-and-mortar organizations into click-and-mortar
organizations. The e-commerce revolution is ushering in new procedures of payment and
transactions (Palley, 2001). There has been a significant rise of portal-based firms (such as
amazon.com) that serve as markets.
Social commerce
E-commerce activities that are conducted in social networks using social software are
called social commerce (Turban & King, 2012). Social commerce began to explode since
2009 with the Facebook revolution. Many businesses today have Facebook fan pages. A
majority of today’s companies use social networking (e.g. LinkedIn). It is also called social
business. It is a subset of e-commerce that involves using social media to support
e-commerce activities and transactions in addition to social interactions and user
