Chapter 5: Veterinary Office Management
TRUE/FALSE
1. The veterinarian is the only health care member that can legally perform surgery.
3. The radiology and surgical suite may be potentially harmful to staff and patients.
MULTIPLE CHOICE
1. While everyone working at a veterinary facility can be described as a member of the veterinary health
care team, who is legally responsible for the safety and well being of all employees and patients?
a.
veterinary assistant
b.
veterinary technician
c.
veterinarian
d.
all of the above, that’s why they call it a team
2. What does the term “cross training” mean when referring to staff members of a veterinary facility?
a.
Everyone in the facility is training to run a race
b.
Each employee can do the tasks of other team members
c.
Everyone in the hospital is trianed to diagnose diseases
d.
The hospital employees have been studied by an efficiency report
3. Which activity can only be performed by a veterinarian?
a.
diagnosis of disease
c.
scheduling appointments
b.
paying bills
d.
cleaning ears
4. Which of the following statements is an appropriate consideration when deciding on professional
appearance?
a.
patient safety
b.
staff safety
c.
the potential for disease transmission
d.
all of the above are appropriate considerations
5. Which of the following is NOT an acceptable form of professional appearance in a veterinary facility?
a.
high heeled open toed shoes
b.
long, manicured artificial nails
c.
hoop earrings that dangle
d.
all of the above are unacceptable forms of appearance
6. When discharging a client and patient, which is NOT necessary for the veterinary assistant to check?
a.
that the discharge instructions are clear
b.
that the client has all the prescribed medications
c.
that the client has made a follow up appointment, if necessary
d.
the veterinary assistant should check all of these items
7. What is the name of the inventory control method in which a list is maintained of items that need to be
reordered?
a.
shopping list
c.
reorder list
b.
want list
d.
invoice list
8. Which of the following associations sets the standards of veterinary medicine?
a.
AAHA
c.
NAVTA
b.
AVMA
d.
VHMA
9. Which of the following is NOT a part of the licensure process for veterinarians or veterinary
technicians?
a.
State Board exam
b.
AS or BS degree program
c.
Veterinary Practice Act
d.
doctorate degree from a veterinary school
10. Which of the following locations most likely is where an animal that has been hit by a car and needs
immediate attention will be cared for?
a.
isolation ward
c.
pharmacy
b.
ICU
d.
kennel ward
MATCHING
Match the following terms with the correct definition.
a.
list of items needed in the facility
b.
set of rules that govern veterinary medicine
c.
area where x-rays are taken and developed
d.
salary paid to employees by writing checks on a regular basis
e.
area where patients are treated and prepared for surgery
f.
area where medications are kept
g.
amount of money an employee earns each year based on an hourly wage
h.
paper filled out according to employee wage bracket and marital status
i.
bill that lists costs of procedures
j.
amount of supplies in the facility
k.
area where contagious patients are kept to prevent spread of disease
l.
list of codes of services that allows employees to track patient fees
m.
approximate cost of services
1. isolation ward
2. estimate
3. salary
4. travel sheet
5. invoice
6. W-4 form
7. radiology
8. payroll
9. Veterinary Practice Act
10. pharmacy
SHORT ANSWER
1. List 5 important items that are essential to the veterinary assistant’s professional appearance and
should be kept in pockets at all times.
2. List 5 items that should be recorded in an inventory or hospital supply items..
