Chapter 3: Scheduling and Appointments
TRUE/FALSE
1. It is helpful to cross off or place an X in the appointment slot when no office appointments should be
scheduled.
2. It may be helpful to color code a multiple doctor appointment schedule.
3. There are no types of appointments that must be approved by the veterinarian.
4. Walk-in clients are encouraged by veterinary facilities.
5. Each staff member must know the veterinarian’s abilities and time frames to schedule procedures.
6. The client should suggest a preferred date and time for the appointment.
7. It is only necessary to call and remind clients of appointments if they did not receive an appointment
card.
8. The appointment schedule should be completed in blue or black ink.
MULTIPLE CHOICE
1. Which of the following is NOT a presurgical instruction for a surgery patient?
a.
Do not feed animal 12 hours before surgery
b.
Do not give water 8 hours before surgery
c.
Restrict activity 8 hours before surgery
d.
Arrive with the pet at a specified drop-off time
2. Which of the following information is NOT needed for an appointment book?
a.
animal name
c.
the surgery schedule
b.
client phone number
d.
fixed office hours
3. The most common appointment schedule type is:
a.
the flow schedule
c.
the surgery schedule
b.
the wave schedule
d.
fixed office hours
4. The most common appointment interval time is:
a.
10 minutes
c.
20 minutes
b.
15 minutes
d.
30 minutes
5. Which statement about appointment scheduling is NOT true?
a.
Most clinics schedule an appointment every 15 minutes.
b.
A walk-in is the name for a client who comes to practice without an appointment.
c.
More complicated cases should be scheduled for the end of the day so that hospitalized
patients can be treated in the morning.
d.
The client should be called the day before an appointment to confirm.
6. Which type of appointment should be reserved ahead of time in the scheduled intervals?
a.
drop-off appointments
c.
routine appointments
b.
house call appointments
d.
emergency appointments
MATCHING
Match the following terms with the correct definition.
a.
a client arrives without an appointment
b.
separate schedule when anesthesia is needed
c.
set number of patients seen within a time frame
d.
flexible time when the patient is seen when time allows
e.
patient seen at specific times
f.
vehicle equipped for veterinary appointments
g.
time frame a client is seen
h.
appointment at client’s home
i.
patient needs immediate veterinary attention
j.
set amount of time or space in the appointment book
k.
patients seen on first come basis as they arrive
l.
reminds clients of date and time of an appointment
1. drop-off
2. intervals
3. wave schedule
4. walk-in appointment
5. mobile services
6. fixed office hours
7. emergency
8. appointment card
9. flow schedule
