To avoid accusations of defamation, which of the following would be most appropriate?
A. Use words that sound confident and convincing.
B. Use vague information that is open to interpretation.
C. Only use abusing language verbally, never in writing.
D. Emphasize a desire for a good relationship in the future.
E. Consult the company’s legal advisers before sending out any message that conveys
bad news.
Answer:
After determining a clear and meaningful purpose for a communication, what is the
next step in planning the communication?
A. Understanding the needs of the audience
B. Writing the communication
C. Refining the topics to be covered in the communication
D. Developing the first draft of the communication
E. Determining the channel and medium for the communication
Answer:
For most business opportunities, what design elements will help recruiters pick out the
key pieces of information needed quickly and efficiently?
A. Easy to read layout, use of white space and clear typefaces
B. Easy to read layout, bold graphical elements and clear typefaces
C. Bold graphical elements, multiple typefaces and color
D. Bold graphical elements, multiple fonts and use of white space
E. Use of white face, multiple typefaces and bold graphical elements
Answer:
Which of the following is a benefit of a successful team?
A. Diversity of views
B. Groupthink
C. Multiple agendas
D. Low cost
E. Limited peer pressure
Answer:
What does it mean when an abbreviated word is circled, as part of a correction symbol?
A. The word should be spelled out.
B. The word needs punctuation.
C. The word is used incorrectly.
D. The word should be replaced with a better word.
Answer:
Which of the following will send subscribers regular updates on a chosen topic?
A. Content curation
B. Newsfeeds
C. Branded channeling
D. User-generated content sites
E. Community sites
Answer:
When revising for digital formats, what should receive special attention during the
revision process?
A. Audience needs
B. Audience location
C. Headings and subheading
D. Spelling, grammar and clarity
E. Use of compatible technology
Answer:
Which of the following would allow a company to monitor what stakeholders are
saying about the company on social media sites?
A. Facebook “likes”
B. Automated reputation analysis
C. Twitter feeds
D. Blog threads
E. Stock prices
Answer:
Which of the following is an advantage of using email?
A. Millions of users are comfortable with it.
B. It is easy to send any type of message.
C. Users can generate long message chains.
D. Users can send messages to several users at once, ensuring anyone with potential
interest in the topic can be included.
E. It is the most effective communication tool available for project management updates
and discussions.
Answer:
When “Log” is noted on a piece of work, what is the flaw in the work?
A. A word is misspelled.
B. There is an incorrect citation.
C. There is a problem with the logic.
D. The message should be tailored to the reader.
Answer:
A file that automatically includes your name, title, company and contact information at
the end of an email is referred to as what?
A. Emoticon
B. Email signature
C. Personalization
D. Subject field
E. Courtesy copy code
Answer:
In memos, a courtesy title
A. should always be used.
B. is never appropriate.
C. is required if you are discussing confidential matters.
D. should be used only if you would use one in a face-to-face encounter with the reader.
Answer:
Which of the following would not attract the reader’s attention in a sales or marketing
message?
A. A piece of interesting news
B. An appeal to emotion
C. A unique solution to a common problem
D. Music, animation or video
E. An appeal to a sense of financial value
Answer:
When responding to a request for proposal, what should be included that is typically not
included in a report?
A. Title fly
B. Synopsis
C. Letter of transmittal
D. Appendixes
E. Résumé of key players
Answer:
When preparing a message of condolence, which of the following sets of principles
should the writer follow?
A. Short, simple and sincere
B. Short, timely and appropriate
C. Simple, sincere and appropriate
D. Sincere, direct and timely
E. Direct, timely and short
Answer: