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Kenneth Benne and Paul Sheats reasoned that if a group wants to achieve tasks and
build relationships, it must eliminate self-serving roles.
A. true
B. false
The more central a belief, the more willing we are to change it.
A. true
B. false
All of the media expend a portion of their energies trying to entertain their audiences.
A. true
B. false
The grief process includes
A. denial.
B. anger.
C. guilt.
D. all of these
Teresa avoids getting into situations where conflict may arise. She may be
A. gregarious.
B. an emotional isolationist.
C. an emotional avoider.
D. none of these
Human Capital refers to
A. the amount of money we have in the bank.
B. what we know.
C. the capital of the state in which we live.
D. our internet connections.
Which of the following tell stories and thus create detailed narrative pictures?
A. examples
B. illustrations
C. statistics
D. testimonials
Typically, a persuasive speaker wants the audience members to change or reinforce
their
A. beliefs.
B. values.
C. attitudes.
D. all of these
The systematic speaking process has four main stages:
A. topic selection and audience analysis; speech development, support, and
organization; presentation, practice and delivery; postpresentation analysis
B. self-analysis, audience analysis, analysis of the occasion, postpresentation analysis
C. insight, knowing the audience, practice, postpresentation analysis
D. front-end analysis, reviewing your life, brainstorming, audience demographics
A speech entitled “The Story of an Iraq War Veteran: The Life of a Returning Soldier”
would most likely rely on which format?
A. explanation
B. narrative
C. description
D. definition
A distracting odor is an example of noise.
A. true
B. false
Of the following decision-making strategies, the most effective is decision by
A. the leader.
B. averaging.
C. consensus.
D. an expert.
E. majority vote.
Japanese engage in eye contact _____ Americans typically do.
A. more than
B. less than
C. at about the same rate that
D. none of these
Men develop
A. a less positive view of themselves than women do.
B. a more positive view of themselves than women do.
C. fewer leadership skills than women do.
D. none of these
“Powertalkers”
A. make definite statements.
B. hesitate less in speech.
C. use fewer nonfluencies.
D. all of these
Denotative meaning refers to
A. the triangle of meaning.
B. dictionary meaning.
C. personal meaning.
D. extensional meaning.
E. intensional meaning.
Communicating through voice mail is an example of asynchronous listening.
A. true
B. false
Artifacts in nonverbal communication include
A. jewelry.
B. clothing.
C. neither jewelry nor clothing.
D. both jewelry and clothing.
Speeches that explain, describe, or define are called
A. informative.
B. persuasive.
C. cooperative.
D. effective.
For most tasks, a group with how many members seems to work best?
A. 3 or 4
B. 5 to 7
C. 10 to 12
D. at least 15
Culture determines a person’s communication style—whether to be indirect and
concerned about the other person’s saving face in public or to be up-front and direct.
A. true
B. false
An optimistic belief in one’s own competence is known as self-efficacy.
A. true
B. false
The core idea or bottom line of your speech is the
A. thesis statement.
B. introduction.
C. body.
D. none of these
If your objective in an informative speech is to explain how a butterfly emerges from a
cocoon, this would be called a speech of
A. definition.
B. persuasion.
C. explanation.
D. description.
The national slogan E Pluribus Unum reflects
A. one out of many.
B. submerging cultural differences.
C. assimilating subcultures.
D. all of these
Edward Hall identifies public distance as
A. 0 to 18 inches.
B. 18 inches to 4 feet.
C. 4 to 12 feet.
D. 12 feet and farther.
While giving a speech, you should make eye contact with
A. audience members who appear responsive to what you are saying.
B. audience members who appear unresponsive.
C. audience members who seem to disagree with you.
D. audience members seated nearest you.
E. all audience members.
Your self-concept influences
A. some aspects of your communicative behavior.
B. few aspects of your communicative behavior.
C. all aspects of your communicative behavior.
D. none of your communicative behavior.
Who said, “He that has eyes to see and ears to hear may convince himself that no
mortal can keep a secret”?
A. Ralph Waldo Emerson
B. Edward Hall
C. Albert Mehrabian
D. Sigmund Freud
Voyeurism is an element of television reality shows. The term refers to
A. peering into lives of others.
B. asking people to eat bugs.
C. manipulating conflict situations.
D. exploiting greediness.
Susan and Juan had different views on the issue of increased taxes. They are
experiencing value conflict.
A. true
B. false
Information overload can occur if the speech maker
A. presents more data than the audience wants or needs.
B. has aroused too much information hunger.
C. underestimates the sophistication of the audience.
D. uses oversimplified terminology.
Nonevaluative feedback is designed to
A. direct someone's actions.
B. present our own personal opinions.
C. learn more about someone else's feelings.
D. all of these
E. none of these
Discuss the ways in which popular culture shapes our self-concept.
may vary
What is listening? Describe the nature of serial communication. Distinguish between
hearing and listening.
may vary
Define the self-fulfilling prophecy, draw its model, and using specific examples explain
how a self-fulfilling prophecy can influence behavior.
may vary
Explain the difference between a competitive and a cooperative conflict orientation.
may vary
Define and explain self-efficacy.
may vary
Using any cartoon in the chapter, explain a kind of problem we may experience when
attempting to use language to share meaning.
may vary
Select a celebrity who has been in the news recently. Discuss what you believe is his or
her self-concept. What specific behaviors does the person exhibit that lead you to your
conclusions? Be specific.
may vary
Compare and contrast ethnocentrism and cultural pluralism.
may vary
What are the characteristics shared by effective speakers?
may vary
Discuss the impact of gender and diversity on group interaction.
may vary
What is feedback? Discuss the types of evaluative and nonevaluative feedback.
may vary
If, as the saying goes, “A camel is a horse designed by a committee,” then why do we
do so much of our work in groups?
may vary
Referring to specific examples, distinguish among the ten stages of a relationship.
may vary
Formulate an example of a purpose statement and a behavioral objective for a speech.
may vary
John Culkin theorizes, “ Understanding media has a lot to do with understanding me.”
What does this quotation suggest to you about understanding media and the need for
media literacy?
may vary
Scientist Werner von Braun observed that, “Basic research is what I am doing when I
don’t know what I am doing.” Relate this statement to the principles of research
discussed in this chapter.
may vary
Do you believe that we are becoming the tools of our tools? In what ways, if any, do
you believe that technology tends to overshadow or enhance our one-to-one
communication efforts? Explain.
may vary
“Like it or not, you are a negotiator” (from Getting to Yes). Explain how to resolve
conflicts. Include a discussion of the conflict grid in your answer.
may vary
