Which of the following is considered a mood?
A. boredom
B. contentment
C. grouchiness
D. serenity
E. all of the options are correct
What part of communication competence has to do with the ability to practice
repeatable goal-directed behavioral patterns in your interpersonal relationships?
A. appropriateness
B. effectiveness
C. ethics
D. communication skills
E. self-monitoring
Which of the following listening behaviors is considered ineffective?
A. seeing
B. receiving
C. selective listening
D. attending
E. mental bracketing
Which of the following are symbols?
A. thoughts
B. words
C. attitudes
D. values
E. beliefs
Tomas is often on an emotional roller coaster, and his partner is never sure what mood
he is going to be in. Tomas is both insecure and overly emotional. What personality trait
does Tomas display a high level of?
A. openness
B. neuroticism
C. conscientiousness
D. agreeableness
E. extraversion
Amber notices her coworker hunched over her workstation, holding her head in her
hands. Amber asks her, “Are you okay? You look upset.” Her coworker responds, “I”m
fine, just tired.” This illustrates what principle of nonverbal communication?
A. nonverbal messages are less credible than verbal messages
B. nonverbal messages can be ambiguous
C. nonverbal messages are single-channeled
D. nonverbal messages are cultural
E. none of the options are correct
Which of the following is a characteristic of a co-culture?
A. it has more power than the dominant culture
B. it strictly conforms to the dominant culture’s values and norms
C. Euro-American men are an example in the United States
D. it has less power than the dominant culture
E. none of the options are correct
Cumulative annoyance
A. is a form of avoidance
B. occurs when one communicates negatively
C. occurs when repressed grievances accumulate
D. occurs when one continually uses a competitive approach
E. occurs when one jokes about or changes the topic during a conflict episode
What is the study of human movement, gestures, and facial expression called?
A. kinesics
B. affect displays
C. proxemics
D. low context
E. vocalics
Which of the following is NOT true about romance between friends?
A. a romantic involvement will always end the friendship
B. people who are friends before a romance are more likely to remain friends
C. many romances develop from friendships
D. the friends may spend an increased amount of time flirting
E. none of the options are correct
Families may come in which of the following forms?
A. nuclear family
B. extended family
C. cohabiting couples
D. stepfamily
E. all of the options are correct
Which listening style is associated with asking clarifying or challenging questions?
A. content-oriented
B. time-oriented
C. people-oriented
D. action-oriented
E. none of the options are correct
Suppression is most commonly used to manage which emotions?
A. joy and fear
B. happiness and disgust
C. anger and sadness
D. surprise and jealousy
E. none of the options are correct
Which of the following is NOT considered to be a source of conflict?
A. irritating partner behaviors
B. differences in income and education
C. disagreements regarding relationship rules
D. personality clashes
E. none of the options are correct
Narrative accounts shared repeatedly within a family to help maintain relationships are
known as
A. family privacy rules
B. family communication patterns
C. conversation orientation
D. conformity orientation
E. family stories
Carl has been spending long nights at the office working with a coworker while his
spouse is away on business. He’s finding himself increasingly attracted to his coworker.
Which of the following could explain his attraction?
A. equity
B. social exchange theory
C. matching
D. birds-of-a-feather effect
E. mere exposure effect
Which of the following is a cause of tension among people using online dating sites?
A. posting misleading or false information about physical appearance
B. posting misleading or false information about marital status
C. posting misleading or false information about age
D. all of the options are correct
E. none of the options are correct
Alexander noticed Lai in his introductory speech communication class. He found her
intelligent, based upon her contributions to class discussion, and physically attractive.
He has introduced himself to her and is considering his next move. What stage of
relationship development are they in?
A. circumscribing
B. initiating
C. integrating
D. bonding
E. intensifying
Which of the following is NOT part of the interpretation phase of the perception
process?
A. salience
B. schemata
C. attributions
D. self-serving bias
E. actor-observer effect
Which of the following is an example of an internal factor that can impact one’s
attention level?
A. illness
B. stress
C. fatigue
D. hunger
E. all of the options are correct
Your sister struggles with her desire to spend time with her friends and the pressure she
feels to spend time with your family. What dialectic tension is she experiencing?
A. novelty vs. predictability
B. autonomy vs. connection
C. openness vs. protection
D. family vs. friends
E. none of the options are correct
If you prefer workplace relationships with people who are equally comfortable talking
about both work and personal issues, what type of peer relationship is your preference?
A. information
B. virtual
C. collegial or blended
D. special
E. none of the options are correct
You go to a karaoke bar because your shy friend, Ted, is performing there for the first
time tonight and is incredibly nervous about singing in front of a crowd. Which
listening function would be most appropriate for you to practice?
A. listening to discern
B. listening to analyze
C. narcissistic listening
D. listening to support
E. listening to comprehend
Today, Chris works for a technology company. Previously, he had a government job that
had a formal organizational culture. When he started working for the tech company, he
used written memos and e-mails for all of his workplace communication, but he was
met with resistance from coworkers who prefer face-to-face communication. What
component of organizational culture does Chris find challenging?
A. norms governing interpersonal communication
B. workplace cliques
C. workplace artifacts
D. workplace values
E. all of the options are correct
Enduring principles that govern your behavior are called
A. attitudes
B. values
C. beliefs
D. personal constructs
E. masks
Which of the following methods do friends use to cope with sexual attraction?
A. repressing attraction by engaging in mental management
B. blending friendship and sexual activity
C. ending the friendship
D. both “repressing attraction by engaging in mental management” and “blending
friendship and sexual activity” are correct
E. both “blending friendship and sexual activity” and “ending the friendship” are correct
Susan and Linda are business partners and best friends; they encourage each other
professionally and also share life events and activities outside of work. What type of
friendship do they have?
A. communal
B. agentic
C. cross-sex
D. companionship
E. none of the options are correct
The primary emotion of joy is associated with what high-intensity counterpart?
A. amazement
B. surprise
C. ecstasy
D. terror
E. none of the options are correct
A husband and wife are having dinner at a restaurant when the wife accuses her
husband of paying too much attention to their server. The husband claims he was just
returning her eye contact and smile. Which process in the organizational stage of
perception have the husband and wife engaged in differently?
A. salience
B. punctuation
C. selection
D. uncertainty reduction
E. none of the options are correct
Which is NOT an effective method for communicating with a verbally aggressive
person?
A. avoid teasing, baiting, and insulting communication
B. avoid interaction
C. remain polite and respectful
D. increase interaction
E. stay calm and express empathy
Which of the following family communication patterns is associated with conflict
avoidance?
A. consensual
B. laissez-faire
C. pluralistic
D. protective
E. nuclear
Brandi Chastain’s tearing off her jersey as she scored the penalty kick to win the 1999
World Cup illustrates what function of nonverbal communication?
A. conveying meanings
B. expressing emotions
C. presenting self
D. managing interactions
E. none of the options are correct.
Match the concept, term, or theory with its correct response or definition.
Making conversation informative, honest, relevant, and clear.
What is an FWB relationship?
Describe the two parts of a communication plan for managing communication
apprehension.
Explain the five-step process of perception-checking.
Match the concept, term, or theory with its correct response or definition.
The fourth step of the listening process, during which the listener communicates
attention and understanding back to the speaker.
Match the concept, term, or theory with its correct response or definition.
Attempts to influence which emotions you feel and how and when you experience
them.
Match the concept, term, or theory with its correct response or definition.
According to this theory, our primary goal in initial interactions is to reduce the feeling
of uncertainty about our conversation partners so their behavior is more predictable and
explainable.
Identify three types of peer relationships.
What are some steps for elevating your listening attention?
Match the concept, term, or theory with its correct response or definition.
Communication that treats others as unique individuals deserving of the same respect
we accord ourselves.
Define downward communication and describe three principles that help facilitate
competent downward communication.
What is the likely impact of serial arguments on our personal relationships?
Wedging occurs on social networking sites when a person deliberately uses messages,
photos, and posts to place himself or herself between partners in a romantic couple.
Identify the two primary functions of friendship.
The most common form of deception occurs when you tell someone something you
know to be false.
In an individualistic culture such as in the United States, time-oriented and
action-oriented listening styles are valued over other styles.
According to Maslow’s hierarchy of needs, one must satisfy social and self-esteem
needs before self-actualization needs.
A supportive climate is characterized by a warm, open, and supportive workplace.
The human tendency to credit ourselves, not the environment or external causes, for our
successful behavior is called a self-serving bias.