How can informative headings in an outline help the collaborative writing process?
A) By reducing ambiguity about topics
B) By identifying general content areas
C) By introducing general topic areas
D) By indicating the need for an indirect or direct approach
E) By allowing writers to identify areas of expertise
Which of the following approaches involves asking questions such as who, what,
where, why, and how to distill major ideas from unorganized information?
A) The question-and-answer chain
B) The journalistic approach
C) The Storyteller’s Tour
D) Mindmapping
E) Brainstorming
When preparing text slides for an upcoming presentation, you should
A) try to have a slide to go with every concept you want to convey.
B) be sure to use complete sentences.
C) limit each slide to expressing a single thought, concept, or idea.
D) use a variety of colors and fonts to emphasize keywords.
E) include enough information in the slide so you won’t have to use presentation notes.
Answering questions at the end of a presentation gives you a chance to
A) obtain important information.
B) build enthusiasm for your point of view.
C) emphasize your main ideas and supporting points.
D) all of the above.
Which of the following is one of the reasons analytical reports are more challenging to
write than informational reports?
A) You need to ensure your analysis is complete
B) You will have to find and define the problem or opportunity yourself
C) Most readers will not be interested in reading about problems
D) There must be a strong hypothesis established in order to begin the writing process
E) You must present conclusions to problems or opportunities identified, in addition to
informational summaries
If you want to change the subject of an ongoing email thread, which of these steps
should you take?
A) Start a new message thread
B) Do not use the “Reply All” function
C) Change the text in the subject line
D) Indicate who the new message goes to by inserting their name above the message
E) Invite the intended recipients to a blog site to view the message
If you need to design a venue for delivering a presentation to a large audience,
________ will usually be the best seating arrangement.
A) caf style seating
B) conference table seating
C) classroom or theater seating
D) horseshoe or “U” shaped seating
E) work table seating
What is information architecture?
A) The vertical hierarchy of pages
B) A horizontal division of pages across sections of a website
C) The links that tie internal pages
D) A three-dimensional outline of a website
E) The links that tie internal pages with other websites
The ________ of a word is its literal or dictionary meaning.
A) figurative meaning
B) denotative meaning
C) connotative meaning
D) contextual meaning
What societal norm in the United States indicates that material goods are a sign of
superiority?
A) Roles and status
B) Use of manners
C) Attitudes toward work and success
D) Concepts of time
E) Openness and inclusiveness
The best time to distribute an agenda for a meeting is
A) before the meeting.
B) at the start of the meeting.
C) during the meeting.
D) after the meeting.
If you expect the audience to react favorably to your message, how should you handle
the conclusions and recommendations in the message?
A) Increase the amount of supporting evidence
B) Build a strong argument that implies a conclusion
C) Place them up front
D) Build a point by point argument that leads to the recommendations
E) Place them after reasons for the recommendations
Which of the following is versatile enough to allow large companies to share hundreds
or thousands of pages of documents, and just as effectively allows small businesses to
create a digital presence with just a few pages of content?
A) Podcasts
B) Online video
C) Social networks
D) Websites
E) Microblogs
In terms of time and schedules, what do most U.S. businesses value?
A) Flexibility
B) Punctuality
C) Mobility
D) Agenda setting
E) Directness
Which one of the following is NOT one of the traits possessed by professionals?
A) Meeting minimum qualifications
B) Demonstrating a sense of etiquette
C) Maintaining a positive outlook
D) Being dependable and accountable
In order for a message to be sent successfully, which of the following must happen?
A) There must be empathy for the audience
B) You must tell the audience what technology platform was used
C) Cultural beliefs have to match between the sender and the receiver
D) It must be decoded and meaning must be assigned
E) The audience must be moved to respond
Unlike proposals, justification reports
A) are designed to affirm decisions after they have been made.
B) are internal as opposed to external reports.
C) are always in memo format.
D) do not require a great deal of supporting data.
E) act as requests for proposals.
In business communication, the ________ of a message usually have the greatest
impact on the readers.
A) body paragraphs
B) appendix sections
C) topics and subtopics
D) beginning and ending sections
“Although our servers are stable, the telephone system is a serious concern” is a
A) simple sentence.
B) compound sentence.
C) complex sentence.
D) compound-complex sentence.
Which of the following should be your focus in salary and benefits package
negotiations?
A) The unique value you bring to the job
B) The number of other candidates available
C) The company’s financial health
D) The strength of the job market
E) A comparison of the company’s compensation policies to their strongest competitors
Which of the following has a significant influence on how successfully a message is
sent and received among people of varying backgrounds?
A) Timing
B) Manners
C) Culture
D) Competency
E) Skill
Which of the following is one of the most powerful aspects of using online tools when
conducting research?
A) The flood of information received from monitoring tools
B) The ability to automatically monitor for new information
C) The ability to access the deep web
D) The human editors who place information from websites into web directories
E) The ability to avoid a metasearch
Which of the following can be used to make free-form slides have a dynamic and
flowing feel, like a Prezi?
A) Additional text elements
B) Animation capabilities
C) A variety of color
D) Engaging fonts
E) Conveying more of the content on the screen
The buffer of a negative message
A) should be neutral and noncontroversial.
B) implicitly says no.
C) is a form of apology.
D) should be very vague about the subject of the message.
E) should mention the bad news.
The reference to a bar chart in your report on advertising costs should
A) come directly after the chart itself appears.
B) precede the chart.
C) come on the page following the chart, and refer to it as “the abovementioned pie
chart.”
D) include copyright information.
E) be explained as a footnote.
In the closing section of a routine request, ________ would be out of place.
A) asking a series of questions
B) requesting some specific action
C) expressing your goodwill and appreciation
D) providing your contact information
Which of the following is one of the required elements needed to help ensure ethical
communication in an organization?
A) A promotional communication policy
B) Ethical individuals
C) Employment contracts
D) Contracts
E) Intellectual property rights
What should you do if you have a particularly long message to share with one or more
recipients via digital means?
A) Send it as a series of instant messages
B) Include the information in the body of an email message
C) Follow up with a print document
D) Send it as an attachment to an email message or provide it as web content
E) Break it into a series of tweets
Which one of the following statements is TRUE?
A) Data traffic and voice traffic from mobile devices are returning to desktop platforms.
B) Voice traffic from mobile devices exceeds data traffic.
C) Voice traffic and data traffic from mobile devices are roughly equivalent.
D) Data traffic from mobile devices exceeds voice traffic.
Which of the following is used to show the frequency of terms in a collection of text?
A) Big data
B) Data visualization
C) Tag cloud
D) Drill down apps
E) Infographics
After you’ve chosen the right media for creating visuals to support your presentation
A) don’t hesitate to start creating your visuals.
B) think through your presentation plan carefully before you get to work.
C) search your archives for existing visuals that you can recycle in your new context.
D) check your system for awesome special effects and download anything that’s
missing.
E) see if specialized equipment will be available in the meeting room.