Unlike structured slides, free-form slides
A) are completely random and have no design consistency.
B) don’t follow a rigid design structure.
C) use the same color for background and text.
D) contain extra-large fonts.
Answer:
Effective text slides should do all of the following except
A) highlight key points.
B) display your entire speaking script.
C) summarize and preview your message.
D) signal major shifts in thought.
Answer:
In evaluating material you have gathered for a report, you should
A) assume those who’ve written the material are credible.
B) shun information with any hint of bias because such information is inherently
unethical.
C) check to make sure you’re using the most current information available.
D) avoid using government documents.
Answer:
Starting a sentence with “It is” or “There are” is
A) usually a sign that the sentence could be shorter and more active.
B) perfectly acceptable, and you need not try to rewrite the sentence.
C) a sign that you are using active voice.
D) a sign that you are using passive voice.
Answer:
Which of the following italicized words is an adjective?
A) too dark
B) silent movie
C) into the theater
D) badly missed
Answer:
Writing for websites often involves the use of ________, which organize and control
content and support teamwork.
A) wikis
B) shared workspaces
C) word processing software
D) content management systems
Answer:
If you are listening mainly to understand the speaker’s message, you are engaging in
A) content listening.
B) critical listening.
C) empathic listening.
D) active listening.
Answer:
“How do you spend your leisure time on the weekends?” is an example of
A) a closed-ended question.
B) an open-ended question.
C) a restatement question.
D) an inappropriate question.
Answer:
Ask ________ to solicit opinions, insights, and information; ask ________ to elicit yes
or no answers.
A) indirect questions; direct questions
B) closed questions; open-ended questions
C) open-ended questions; closed questions
D) reflective questions; descriptive questions
Answer:
Which of the following is a salutopening?
A) Dear Professor Milford:
B) Dear Esteemed Professor Milford,
It has come to our attention that you are interested in joining our research team in
Winslow, Arizona. We think you can be a good fit!
C) Thank you, Professor Milford, for your prompt response.
D) Attention: Professor J. J. Milford
Answer:
A ________ outlines an organization’s official position on issues that affect its success.
A) policy report
B) position paper
C) feasibility report
D) business plan
Answer:
Which of the following statements does the best job of delivering bad news clearly and
kindly?
A) I am sorry to have to tell you that we rejected your application.
B) Because you do not have the experience we clearly listed in the job posting, we
cannot offer you the position.
C) Although you currently do not have the master’s degree that we require for this
position, we would be happy to reconsider your application, once you have completed
your degree.
D) Several other applicants were far more qualified for the position than you were, so
we cannot offer you the job.
Answer:
“Environmental impact consultant study results” is an example of
A) redundancy.
B) a dangling modifier.
C) a dependent clause.
D) a long noun sequence.
Answer:
The process of ________ works from a generalization to a specific conclusion.
A) intuitive reasoning
B) deductive reasoning
C) conventional reasoning
D) inductive reasoning
Answer:
A chart that uses symbols or graphic images instead of words or numbers to portray
data is called a
A) Gantt chart.
B) surface chart.
C) combination chart.
D) pictogram.
Answer:
Before volunteering someone’s name as a reference, always
A) assume you have permission to do so.
B) ask that person’s permission.
C) describe your relationship with that person.
D) list that person’s address and phone number for ease of contact.
Answer:
You’re writing a proposal to give permission to some employees at your company to
telecommute. You know management will be skeptical, so you should
A) be as straightforward as possible about stating your conclusions and
recommendations.
B) avoid stating your conclusions and recommendations.
C) use less evidence in support of your points.
D) build your case carefully, stating clear reasons for each conclusion you draw and
recommendation you make.
Answer:
Written and most forms of digital communication require ________ than oral
communication.
A) less care
B) fewer nouns
C) more tact
D) more informality
Answer:
All of the following except ________ can facilitate the communication process through
the effective use of communication technology.
A) using technological tools productively
B) staying connected around the clock
C) guarding against information overload
D) disengaging from computing devices to communicate in person
Answer:
During a behavioral interview, you’ll be asked to
A) answer a specific sequence of questions.
B) deal with questions that are intended to upset you.
C) relate specific incidents or experiences from your past.
D) perform a number of work-related tasks.
Answer:
The first step in the basic listening process is
A) physically receiving the message.
B) interpreting the message.
C) evaluating the message.
D) encoding the message.
Answer:
When writing to audiences whose first language is not English, using humor is
generally
A) a bad idea, since jokes usually depend on culture-specific information.
B) an excellent way to establish a positive relationship.
C) acceptable, but only in high-context cultures.
D) acceptable, but only in low-context cultures.
Answer:
Putting “References available upon request” at the end of your résumé is
A) not necessary since the availability of references is usually assumed.
B) standard practice, and most employers will expect to see it.
C) less effective than listing the names and contact information for all references, even
if the employer has not requested them.
D) necessary only when applying for government positions.
Answer:
The business uses of microblogging include all of the following except
A) presenting tips on product usage.
B) offering coupons and announcing sales.
C) announcing headlines of new blog posts.
D) adding pages, subpages, or articles to a wiki.
Answer:
The purpose of a superscript in text is to let the reader know
A) to read the marked line more carefully.
B) how many sources the author consulted.
C) that the report is scholarly.
D) to look for source information.
Answer:
If the stakes are high for you or your receiver, use an ________ to deliver negative
information.
A) intuitive approach
B) irregular approach
C) indirect approach
D) off-the-cuff approach
Answer:
In the social media landscape, companies that ________ are likely to be ignored.
A) talk with customers, not at them
B) use a conversational approach
C) take a “we talk, you listen” approach
D) help customers gain a voice in the marketplace
Answer:
One of your sales representatives has begun using social networks to aggressively
promote a new product line. As a manager, the best response would likely be to
A) encourage him to continue.
B) discourage him from using blatant ‘salespeak” since it is likely to alienate the
audience.
C) enact a policy forbidding employees from using social networks on company time.
D) do nothing.
Answer:
A problem statement
A) outlines all the potential drawbacks of your research.
B) defines the purpose of your research.
C) is an unsupportable claim or assertion.
D) should be long and complex.
Answer:
Businesspeople can use text messaging for
A) marketing.
B) customer service.
C) crisis management.
D) all of the above.
Answer:
In an upcoming presentation, you plan to cover three important changes to your
employees’ working hours. The proper place to list this plan would be the ________
slide.
A) cover
B) introduction
C) agenda
D) teaser
Answer:
________ slides indicate which material has been covered and which section you are
about to begin.
A) Title
B) Agenda
C) Navigation
D) None of the above
Answer:
In high-context cultures, ________ media are often more effective than ________ ones.
A) leaner; richer
B) oral; written
C) foreign; domestic
D) none of the above
Answer: