Jen had a tough time getting her sorority sisters to commit to helping her clean up after
the homecoming party until she offered to order pizza and treat everyone who helped
out to a movie night. What type of power did Jen exercise over the group?
A) legitimate power
B) reward power
C) expert power
D) referent power
Communication researchers believe that social interaction is a key aspect in developing
one’s self-concept.
A) True
B) False
The interaction model of communication is the most complex and accurate model of
communication put forth because it is the only model to acknowledge that
communicators simultaneously send and receive messages.
A) True
B) False
Which of the following statements is not true of groups as their size grows?
A) The group becomes less effective at accomplishing its goals.
B) The interaction between members becomes more formal.
C) The interaction between members of the group consumes more time.
D) The communication between the members of the group becomes less intimate.
____________ is the system of symbols (words) we use to think about and
communicate experiences and feelings.
A) Denotative code
B) Connotative code
C) Language
D) Body language
While most employers do require a cover letter to be submitted along with a rsum, they
have little impact on whether a candidate gets an interview.
A) True
B) False
The part of the listening process in which the listener focuses his or her attention on a
particular message or sound is referred to as
A) selecting.
B) attending.
C) understanding.
D) remembering.
In the systems approach to organizational management, ______ refers to an
organization’s ability to be aware of its own imbalances and problems.
A) openness
B) adaptability
C) awareness
D) regulation
“Today, you have a choice. You can either vote yes to support the school referendum,
ensuring that our students continue to get a great education, or you can vote no,
ensuring that our students will lose arts education and extracurricular opportunities.”
This statement reflects which argumentative fallacy?
A) red herring
B) reduction to the absurd
C) either-or
D) begging the question
All conflict results from misunderstanding.
A) True
B) False
Personal space requirements change according to the situational, relational, and cultural
context of the communication.
A) True
B) False
Most communication skills are known by instinct and cannot be learned or improved.
A) True
B) False
Complementing behaviors mirror the verbal message they accompany.
A) True
B) False
Vocal elements like pitch, rate, and volume are elements of nonverbal communication.
A) True
B) False
Vocal characteristics such as pitch, rate, and volume are all part of a speaker’s verbal
delivery.
A) True
B) False
Words like ‘similarly,” “next,” and “in conclusion” are referred to as transitions.
A) True
B) False
Providing our audiences with proof that one action is likely to cause another can
prevent us from committing the slippery slope fallacy.
A) True
B) False
We are presented with so much detailed information that it would be difficult to make
sense of it all if we didn’t have schema to organize our perceptions.
A) True
B) False
The authors of your text recommend practicing your speech using the working outline
and then transitioning to the speaking outline for your presentation.
A) True
B) False
Elements like pitch, volume, rate, and other vocal qualities are called
A) body language.
B) phonolesics.
C) paralanguage.
D) oculesics.
In the “real world,” informative speeches and persuasive speeches are essentially the
same.
A) True
B) False
Because communication involves two or more people acting in both sender and receiver
roles and because their messages are dependent on and influenced by those of their
partner means that communication is
A) symbolic.
B) cultural.
C) transactional.
D) interdependent.
Unlike with other codes, there is a natural and universal connection between language
symbols and the things they represent.
A) True
B) False
In the interaction model of communication, we refer to the receiver’s responses as
A) noise.
B) message.
C) feedback.
D) code.
The meanings of symbols are arbitrary and are negotiated between people.
A) True
B) False
Although lower abstractions ensure clarity, we sometimes use high abstractions to
accomplish specific communication goals.
A) True
B) False
Elaine finds herself confused by the way her relationship with Daniel has changed. She
feels that she loves him but isn’t sure she is still in love with him. While she once felt
great passion, lately the romance and passion seem to be missing. What type of love
best describes what Elaine currently feels toward Daniel?
A) agape
B) pragma
C) ludus
D) storge
Brad recently relocated from his company’s main offices in Detroit to be a regional
manager in Minneapolis. Although the new job is a step up for him professionally, he
tells his assistant, “There just isn’t the same enthusiasm here. Back in Detroit,
everybody was excited about the work we were doing, and nobody quit in the whole
time I was thereit was just a really close group.” Brad’s comments seem to reveal that
his former group at the corporate headquarters had a higher level of ______ than the
group in Minneapolis.
A) cohesion
B) intimacy
C) warmth
D) goal orientation
Choosing an inappropriate channel through which to communicate one’s message can
lead to conflict in a relationship.
A) True
B) False
Your family would be considered a group.
A) True
B) False
The Sapir-Whorf hypothesis suggests that men and women have different speech
repertoires as a result of biological differences between the sexes.
A) True
B) False
Research suggests that women are better listeners than men are.
A) True
B) False
What term refers to a form of accommodation in which a communicator changes his or
her regular language and slang to fit into a particular group?
A) political correctness
B) hedging
C) qualifying
D) code switching
“It is wrong for us to deny gay and lesbian couples the right to marry” is an example of
a proposition of
A) value
B) policy
C) fact
D) attitude
Most good speakers feel little or no anxiety about speaking in front of an audience.
A) True
B) False
Provide an example of indirect evidence that has affected your self-concept.
Answer:
Answers will vary.
In your own words, define organizational communication.
Synthesizing what you have learned throughout the chapter, how do you think that an
increase in group size and the type of network a group uses affect cohesion and
climate?
List and define the four methods of speech delivery. Describe any advantages or
disadvantages each method holds for speakers. For each method, identify a context in
which that method of delivery would be appropriate.
How does boredom affect our ability to listen effectively?
List and define the three dialectical tensions we experience in our relationships.
Describe and provide an example of plagiarism that one might commit or observe in a
professional speaking context. Why do we consider plagiarism to be a problem? What
steps can a speaker take to ensure he or she is not committing the crime of plagiarism?
What does it mean to paraphrase as a listening behavior?
Considering what you have read throughout this chapter, why do you think many teens
and their parents have difficulty understanding one another? How can teens and parents
improve their perception skills to enhance intergenerational understanding?
In your own words, define an interpersonal relationship.
What are the three benefits of engaging in productive conflict?
Council member Dee Jackson finds herself in a difficult position. She firmly believes
that approving a casino project to move forward in her community will stimulate the
economy of the district she represents and will provide the money that is needed to fund
both their ailing public schools and several public works projects that are critically
needed. Unfortunately, she has discovered that her constituents and the other members
of the city council oppose the casino being located in their community. Synthesizing
what you have learned in this chapter, what advice do you have for Ms. Jackson? What
should she consider as she develops her proposal and presents her appeal to her
audience?
Briefly describe the meaning of the abstraction ladder. What is the difference between
words at the top of the ladder as compared to the ones on the lower rungs?
A(n) __________ seeks to smooth over tension in a group by settling differences
among members.
Lindsay is a fairly typical student in an introductory speech class. Her anxiety about
giving speeches is by no means crippling, but she doesn’t feel especially confident
about her abilities. Based on what you’ve learned in this chapter, what advice would you
give to help Lindsay build her self-confidence?
In your own words, define the terms mentor and protg.
Define critical thinking.