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What is the goal when editing for conciseness?
A. To impose parallelism
B. To make sure the document is as clear and easy to read as possible
C. To make sure the document is grammatically correct
D. To shorten the message by removing unnecessary words
E. To make sure the overall feel of the document is appropriate for a given audience
Answer:
Offering the employer a brief view of your key qualifications can be done in which
section of the résumé?
A. Summary of Qualifications
B. Career summary
C. Work History
D. Accomplishments
E. Career Objective
Answer:
Which of the following would be an example of an effective use of the Social
Communication Model?
A. Using email to send interoffice memos
B. Sharing information on a blog
C. Using instant messaging to update team members on the status of a project
D. Using virtual meetings
E. Town hall meetings for new product launches
Answer:
When developing the presentation, which of the following allows you to show how
ideas are related?
A. Transitional words
B. Lists
C. Headings
D. Design clues
E. Visual aids
Answer:
When completing the presentation, the first draft of your presentation should make sure
your slides are readable, concise, consistent, and fully operational (including
transitions, builds, animation, and multimedia).
Answer:
A paragraph that uses examples or demonstrates a main idea uses what technique for
paragraph development?
A. Illustration
B. Comparison or contrast
C. Cause and effect
D. Classification
E. Problem and solution
Answer:
A document in academic professions that includes detailed and personal information
about a candidate, used in many countries outside of the United States, is called what?
A. Blog
B. LinkedIn profile
C. Résumé
D. Curriculum Vitae
E. Social media page
Answer:
When your audience will be receptive or open minded to the data in your report, which
approach is most effective?
A. Persuasive
B. Direct
C. Analytical
D. Indirect
E. Proposals
Answer:
What size font is appropriate for most on-screen presentation slides?
A. 10 to 12 point
B. 16 to 18 point
C. 20 to 24 point
D. 28 to 36 point
E. 36 to 48 point
Answer:
Which of the following is the most respectful use of mobile technology while at work?
A. Making personal calls during work hours on your personal cell phone
B. Remembering that your phone habits may not be acceptable to others in the
workplace
C. Texting a response to a phone message during a meeting
D. Leaving a meeting to take a call
E. When with others, texting a caller to indicate you are not available to talk
Answer:
Community Q&A sites can be used to do which of the following?
A. Build a personal brand
B. Increase content curation
C. Increase membership in newsfeeds
D. Promote a branded YouTube channel
E. Post video clips on products
Answer:
People who engage in similar work, interests or share enthusiasm for an activity are
referred to as what?
A. Brand socializers
B. Target market
C. Communities of practice
D. Business partners
E. Networked organizations
Answer:
What can be done to minimize the loss of nonverbal feedback from the audience during
the online presentation?
A. Consider the experience from the audience member's viewpoint.
B. Keep your presentation as simple as possible.
C. Send preview materials ahead of time.
D. Incorporate "human moments" as often as possible.
E. Ask for feedback via a backchannel frequently.
Answer:
Websites often act as what type of report?
A. Analytical
B. Informational
C. Due diligence
D. Interactive
E. Planning
Answer:
Which of the following is designed to help readers get ready for new information?
A. Review sections
B. Preview sections
C. Transitions
D. Headings and subheadings
E. The introduction
Answer:
What is the first step in effective research?
A. Conduct a Google search to see what information is available.
B. Plan the research.
C. Manage information efficiently.
D. Locate the data and information needed.
E. Apply each finding to the report or proposal.
Answer:
If there is an agreement issue, what should agree with the noun?
A. Subject
B. Verb
C. Adjective
D. Pronoun
Answer:
When deciding to use a routine request format, which of the following should you do?
A. Use a demanding tone to ensure compliance.
B. Assume that your audience will comply.
C. Avoid spelling out exactly what you want.
D. First offer a justification for the request.
E. Use the phrase "thank you in advance."
Answer:
In the presentation close, how do you confirm expectations about actions or decisions
that will follow the presentation?
A. With a final introduction
B. Using strong final remarks
C. Ending with clarity and confidence
D. Restating your main points
E. By announcing the presentation close
Answer:
In business documents, abbreviations such as U.S.A. and M.B.A. must always contain
periods.
Answer:
Building a relationship with your audience at the right emotional level will help the
writer avoid which common mistake in persuasive communication?
A. Using a hard sell
B. Resisting compromise
C. Relying solely on great arguments
D. Assuming persuasion is a one-shot effort
E. Convincing the audience to say "yes" in one step
Answer:
Which of the following would be the most common reason to send a congratulatory
message to a coworker?
A. Wedding
B. Birth of a child
C. Graduation
D. Success in a nonbusiness competition
E. A significant business achievement
Answer:
Which step of the AIDA plan includes detail that prompts the audience to imagine how
the solution might benefit them?
A. Action
B. Interest
C. Demand
D. Desire
E. Attention
Answer:
Which of the following is the best way to handle multiple requests when responding to
requests from a reader?
A. Send a new message for each request.
B. Use a new paragraph in the body of the message for each request.
C. Discuss the most important request first in the body of the message.
D. Put all the requests in one long paragraph.
E. List the request on an additional page.
Answer:
For entry level professional positions, what is the ratio of men to women?
A. 20 percent
B. 30 percent
C. 40 percent
D. 50 percent
E. 60 percent
Answer:
Which of the following is not a result of information overload?
A. Inability to differentiate between useful and useless information
B. Inability to think deeply about complex situations
C. Lower productivity
D. Inability to respond to every message received
E. Increase in employee stress
Answer:
In a direct request, where is the request explained in detail?
A. In the opening line of the communication
B. In the opening paragraph of the communication
C. In the body of the communication
D. Repeated several times throughout the entire communication
E. At the close of the communication
Answer:
When formatting for mobile devices, which of the following should be included?
A. Complex graphics
B. A variety of typefaces
C. Multiple screens
D. Minimal white space
E. Simple formats
Answer:
The majority of the presentation time should be devoted to what?
A. The introduction
B. Arousing interest
C. Discussing the main points in your outline
D. The question and answer section
E. Establishing credentials and qualification
Answer:
During what part of the writing process does the writer ensure the accuracy of the
information?
A. Defining the purpose
B. Developing an audience profile
C. Gathering the information
D. Uncovering the audience's needs
E. Providing required information
Answer:
