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What is the primary task of communication in low-context cultures?
A) Building relationships
B) Discovering the essence of a message
C) Exchanging information
D) Indirectness
E) Understanding through metaphors
As it pertains to communication, culture influences the
A) meanings of words.
B) importance of nonverbal signals.
C) use of time and space.
D) all of the above.
Which of the following is an indication of the reliability of a survey?
A) Participants respond in a similar manner
B) There are a sufficient number of participants
C) Repeating the survey would produce identical results
D) A representative population sample is used
E) The survey is adaptive
How can a microblog be used during meetings and presentations?
A) To update the audience on real-time data
B) As a backchannel
C) To offer coupons and rewards for attendance
D) To identify key topics within the meeting or presentation
E) To present tips on listening
When you want to confirm, illuminate, or expand on the supporting points in a business
message, use ________ if you believe that dramatic tension will stimulate your
audience's interest.
A) facts and figures
B) narration or storytelling
C) references to authority figures
D) examples and quotations
When you're creating a website, think of it as ________ that visitors must learn how to
operate before they can use it efficiently.
A) a data-driven dynamo
B) a panorama of possibilities
C) a modular multimedia matrix
D) an information-delivery machine
If you do all of the following EXCEPT ________, you'll be able to ask and answer
questions effectively during an employment interview.
A) taking control of the conversation
B) pausing before answering difficult questions
C) avoiding one-word answers as much as possible
D) waiting until the interviewer finishes a question before answering it
Which of the following describes the total effect of the page or screen design, graphics,
typography, and other aspects that help to display professionalism in a message?
A) Mechanically sound
B) Document starters
C) Incorporating clarifiers
D) Information appeal
E) Production quality
In a simple request for information or action, ________ will get the job done.
A) using a direct approach
B) using a dramatic approach
C) using an indirect approach
D) using a tangential approach
E) using a persuasive approach
Which of the following will help a team member become a valuable wiki contributor?
A) Improve the work of all contributors
B) Eliminate the use of templates to create unique content
C) Insert questions and comments into the main content
D) Do not allow others to edit or update without permission
E) Let go of traditional authorship and control
In social-media marketing, ________ are enthusiastic fans of your company and its
products.
A) mega-users
B) champions
C) viral voices
D) repeat customers
E) bloggers
Which of the following is one skill required of a communicator when adapting
communication efforts to other cultures?
A) Better communications technology
B) Change of personal habits
C) Learning about several cultures at the same time
D) The ability to compare and contrast all cultures
E) Being comfortable in a variety of cultures
Which of the following is a good way to counter online misinformation about your
company or its products?
A) Respond to misguided remarks on community Q&A sites with correct information
B) Write a blog post explaining how careful your company is
C) Show the product using virtual reality
D) Communicate with a corporate voice
E) Repeat information constantly
Which of the following is one of the disadvantages of teams?
A) Protected information and knowledge
B) Diversity of views
C) Hidden agendas
D) Decreased acceptance of a solution
E) Lower performance levels
What should every paragraph include, often at the beginning at the paragraph?
A) A topic sentence
B) A transition
C) A support sentence
D) A unifying phrase
E) A subordinate clause
In business writing, the topic sentence of a paragraph is
A) usually implied and is rarely included in the paragraph.
B) generally explicit and is often the first sentence in the paragraph.
C) often vague and is usually placed in the middle of the paragraph.
D) most often understated and normally is the last sentence in the paragraph.
An important aspect of mobile communication in the workplace is ________, which
integrates voice, video, instant messaging, and real-time collaboration into a single
system.
A) business communication
B) unified communication
C) peripatetic communication
D) digital communication
Which of the following is addressed when advertising to people who have a need to
show others that they are successful?
A) The need for affiliation and belonging
B) The need for achievement
C) The need for safety and security
D) The need for power and control
E) The need for aesthetic appreciation
Which type of interview requires the interviewer to adapt their line of questioning based
on previous responses?
A) Open-ended
B) Stress
C) Group
D) Working
E) Situational
Which of these elements will help the audience follow the message of the podcast?
A) A carefully prepared script
B) Obvious headings
C) Notes attached to the podcast channel
D) Consistent design themes
E) Previews, transitions, and reviews
Which of the following can be used to help blog readers find additional posts on a
topic?
A) Headlines
B) Augmented reality links
C) Community Q&A
D) Tags
E) Clouds
A(n) ________ is a fully developed "mini" version of the report itself.
A) memo of transmittal
B) executive summary
C) informative synopsis
D) comprehensive abstract
What makes podcasting a rich medium for communication?
A) Voice or visual communication
B) Nonverbal feedback
C) Linked information
D) Blogging
E) Information organized into small, consumable chunks
Business communicators use ________ to illustrate interrelationships between the
positions, units, or functions of an organization.
A) XY diagrams
B) data visualizations
C) communication mockups
D) organization charts
E) Gantt charts
Many companies judge the success of their recruiting efforts by the
A) quantity of hire.
B) cost-benefit hiring ratio.
C) quality of hire.
D) social media click-through rate.
________ come after a body of material in a report, and they summarize the
information included in that material.
A) Extension sections
B) Review sections
C) Transposition sections
D) Preview sections
E) Tables of content
Including a photo of yourself with your rsum
A) is a great way to personalize your application.
B) helps you stand out among other applicants.
C) will cause some employers to discard your application immediately.
D) is the best way to guard against potential discrimination.
E) will help create an immediate bond between the employer and yourself.
To gain credibility with your audience in a business report, do all of the following
EXCEPT
A) research all sides of your topic.
B) use credible sources to support your findings.
C) avoid setting unrealistic expectations.
D) allow your desires to determine the length of the report.
People who've grown up with ________ expect to have immediate access to
information and the ability to stay connected to their various social and business
networks.
A) multifunctional communication technology
B) desktop communication technology
C) personal communication technology
D) mobile communication technology
Which of the following is used to open messages when using the indirect approach?
A) Summary
B) Bad news
C) Conclusion
D) Buffer
E) Reasons
During which step of the three-step writing process should you determine how the
distribution method fits the audience's expectations and preferences?
A) When completing the message
B) When organizing the information
C) When determining appropriate media
D) When gathering information
E) When planning the message
Which of the following is a priority when recording meeting minutes?
A) A list of agenda items
B) Those who voiced opinions
C) Key information and assigned responsibilities
D) Identification of those who did not contribute
E) Use of Robert's Rules of Order
Which of these documents would NOT qualify as primary research?
A) A recent survey of your company's top clients
B) The most recent issue of a trade magazine in your industry
C) Notes from a conversation you recently had with a local government official
D) Your company's latest balance sheet
E) Data generated by other scientists
A business can use ________ to engage members of an online community by providing
free information that's valuable to current and potential customers.
A) content aggregation
B) content marketing
C) guerilla marketing
D) media blitzing
