Power distance in the United States is comparatively small.
Answer:
Since appropriate dress varies from culture to culture, dress has no impact on
perceptions of respect and authority.
Answer:
Everyone, regardless of culture, learns by asking questions?
Answer:
Information is useful for making decisions in any culture.
Answer:
The meaning of nonverbal communication signals varies from culture to culture.
Answer:
The emphasis on harmonious relations in Japanese firms ensures that people are willing
to defer personal ambitions to group goals.
Answer:
Saying “no” is often done with delay and indirectness in low-context cultures.
Answer:
The United Nations has developed clear definitions for terms such as language fluency.
Answer:
Eventually, with the spread of technology, everyone will have the same culture.
Answer:
Business information in any culture is defined the same way.
Answer:
Collaborating is a conflict management mode that is encouraged in individualist
cultures.
Answer:
Company unions are based on the principle of reciprocity.
Answer:
In high-context cultures both the firm that brings a suit and the firm that is being sued
can lose face.
Answer:
People from low-context cultures tend to feel uncomfortable with silence during a
conversation.
Answer:
Planning is important in cultures that think in cause-and-effect patters, and
correspondingly the role of luck is minimal?
Answer:
Cultures with a large power distance are hierarchical cultures.
Answer:
The creation of intercultural synergies is an on-going task of intercultural teams.
Answer:
The world religion with the greatest number of believers is Buddhism?
Answer:
Low-context cultures generally use indirect plan for persuasive messages.
Answer:
Own-goal concerns prevail in the communication of collectivist-culture teams.
Answer:
A successful global organization requires training in intercultural business
communication at all levels.
Answer:
Once a merger is completed, the work of intercultural teams is completed.
Answer:
In Asian societies medical doctors rank highest in prestige whereas teachers rank
lowest.
Answer:
Any native speaker of a language can function as an effective interpreter.
Answer:
Equalizer teams treat everyone equally and, therefore, have better results.
Answer:
In low-context cultures, information is contained in measurable units.
Answer:
Workers in some cultures who may appear “disorganized” to members of other cultures,
may be using a simultaneous, rather than a sequential, approach to work?
Answer:
Logic is defined and practiced the same way in all cultures?
Answer:
With the right strategy diverse teams will always succeed.
Answer:
Note-taking and keeping a record of all that has been said and decided is not as
important in collectivist teams.
Answer:
Since all cultures share the same basic values, cultures attach the same meanings to
these basic values.
Answer:
All cultures agree about what signifies an achievement?
Answer:
Team members in destroyer teams are unable to overcome their differences.
Answer:
In American English, 6/5/19xx refers to June 5th, 19xx.
Answer:
In polycentric staffing, managers of the subsidiary are natives of the country in which
the subsidiary is located.
Answer:
The international division structure
a) May encourage unhealthy competition between domestic and international operations
b) Fosters direct communication between subsidiaries and functional areas at
headquarters
c) Is an outdated organizational structure
d) Encourages intercultural communication training for all employees.
Answer:
Which of the following was NOT a key decision made by Brittanica that was critical to
keeping its information business going?
a) to allow anyone to edit its encyclopedia online
b) to publish the entire encyclopedia on the internet
c) to keep the quality of its information at the highest level
d) to make Brittanica available as an application for iPhone, Blackberry and others
Answer:
Hierarchy in a social organization
a) is present to a greater or lesser degree in almost all cultures
b) is least likely to exist in a society that is ruled by a king
c) is the opposite pattern of social structure from Confucianism or Hinduism
d) is also known as horizontal social organization
Answer:
The role of words
a) is not important in Japanese culture, in which words alone are not trusted
b) is not important in Arabic cultures, in which words alone are not trusted
c) is not important in German culture, in which words alone are not trusted
d) is not important in New Zealand culture, in which words alone are not trusted
Answer:
Islamic law is
a) Secular law
b) Based on the Qur’an
c) Well adapted to international business
d) Similar to code law.
Answer:
When collectivist and individualist teams negotiate:
a) both teams, regardless of culture, rank issues the same
b) both teams have the same attitude about using time efficiently
c) both teams have a desire to “win”
d) both teams begin with generalities and continue using general references
Answer:
In import/export firms
a) All employees need detailed training in intercultural business communication
competence
b) All products must be carefully adapted to various cultures
c) The need for intercultural communication competence is not an issue
d) Communication is often filtered through translators and agents.
Answer:
“Accidents can be prevented” best describes the attitude of people from
a) Islamic cultures
b) High-context-cultures
c) Latin cultures
d) Western cultures
Answer:
Which of the following does not help in examining the timing of spoken exchanges?
a) Who initiates the communication?
b) What language do the speakers use?
c) What is acceptable behavior for interrupting the speaker?
d) What are the patterns for frequency of exchange?
Answer:
Companies that have international divisions practice predominantly
a) Polycentric staffing
b) Ethnocentric staffing
c) Geocentric staffing
d) A mixture of a, b, and c
Answer:
The relationship of humans to the environment?
a) has become exploitative only in the past decade or two, since earlier civilizations
lived in harmony with nature
b) is not an issue related to religion
c) is captured in the dimension of nature dominating human activity versus humans
dominating nature
d) goes beyond culture
Answer:
Self-construal is
a) the same as self-motivation
b) only relevant to Western cultures
c) the way we see ourselves in relation to others
d) the way we see ourselves without reference to others
Answer:
Time ?
a. was invented my the monks in medieval Europe
b. is treated as cyclical in Western cultures
c. is treated as linear in results-oriented cultures
d. is past, present, and future at once, in doing cultures
Answer:
Shame
a) is the same thing as guilt: an emotion of embarrassment
b) is the same thing as losing face: a failure to meet others’ expectations
c) operates to motivate behavior in individualistic cultures
d) operates to motivate behavior in collectivist cultures
Answer:
Among the five categories for understanding a culture are?
a) thinking and knowing, the big picture, legal and educational systems
b) doing and achieving, the self, and technology
c) social organization, hierarchy, the big picture
d) thinking and knowing, doing and achieving, the big picture
Answer:
When you determine which language to study, you should
a) consider the political and economic importance of a language
b) evaluate your career goals
c) find out who the major players are in the industry you are most interested in
d) all of the previous choices.
Answer:
Fate (or fortune or luck) is relatively unimportant in Western cultures because?
a) they value planning and luck is of no consequence if contingency plans have been
made for various outcomes
b) in technologically developed countries things don’t have unexpected outcomes
c) luck only affects people who believe it has power
d) Western cultures are not superstitious
Answer:
Purposeful business communication involves the task of
a) costing
b) financing
c) refusing
d) pondering
Answer:
Strategies for communication in conflict across cultures, when members of high-context
cultures disagree with members of low-context cultures, are:
a) encouraging both sides to make statements about what they see is wrong
b) getting both sides to listen, express agreement where they can, and identify common
goals
c) using the ringi-seido process
d) using only hard data to validate information
Answer:
Hinduism ?
a. is a relatively young religion
b. involves the idea of hierarchy in spiritual and social levels
c. is practiced throughout India in the same way
d. is kept carefully separate from business life
Answer:
Change is understood?
a. as synonymous with new and improved, in all cultures
b. as something to be feared, in all cultures
c. in connection with avoidance or tolerance of uncertainty
d. by the educated elite in a society but not understood by the masses
Answer:
Displaying the emotion of anger in business meetings
a) is typical of cultures that value group relationships
b) is often practiced by members of high-context cultures
c) is downplayed in group-oriented cultures because it could threaten harmony
d) is stressed in group-oriented cultures because it is a typical activity of collectivist
cultures
Answer:
The volume, pitch, and intonation are referred to as
a) Vocalization
b) Fillers
c) Nonverbal qualities
d) Vocal qualifiers
Answer:
When studying cultures, which of the following is NOT an approach to use?
a) emic and etic focuses
b) using whole cultures or using individuals as units of analysis
c) transactional or non-transactional analyses
d) culture as a basis for theory
Answer:
Biases are
a)something you can erase if you try hard enough
b)preferences
c)something not everybody has
d)not always operating in business encounters between members of different cultures
Answer:
Common law is practiced in Great Britain and the United States, except Louisiana.
Answer:
Knowing comes from?
a) taking in and processing what one reads, hears, and studies
b) listening, doing, and following examples
c) experience, intuition, and formal learning
d) a, b, or c depending upon one’s culture
Answer:
You have been asked by your employer to gather data about the costs of producing a
continuous-curl potato chip. Your company has the opportunity to buy the rights to a
patented machine, but your boss wants to know how much the raw materials (potato,
salt, oil,), warehousing, maintenance (blades, motors), and processing will cost.
-List at least six formal sources you would trust to generate the required data.
-Now explain how you could gather the same information in Patatinia, a country where
a) you are not allowed Internet access, b) you may not go to a library, c) the periodicals
and books available have biased perspectives that you feel are untrustworthy, and d) the
supply of potatoes is seasonal. (Assume you have nobody at home who could send you
the information.) In other words, in Patatinia you will have to rely on informal sources.
Answer:
How communication is worded in negotiation can affect outcomes because:
a) negotiators may become offended if they believe their group’s honor is being
criticized
b) negotiators may become offended if they believe enough attention is being paid to
correct form
c) negotiators may become offended if words are too long
d) all of the above
Answer:
The language spoken in Hong Kong is
a) Mandarin
b) Shanghai dialect
c) Cantonese
d) standard Chinese
Answer:
In a dispute between Greece and Korea the law is that the suit must be heard
a) In Greece
b) In Korea
c) In a third country
d) None of the above
Answer:
The open office arrangement in Japan emphasizes
a) The importance of the group
b) A lack of trust for individual workers
c) The hierarchy in the organization
d) The role of the individual
Answer:
Explain intercultural business communication through two models, one showing the
role of perception and one showing how communicators actually use schema or
projections they create of the other culture in their communication.
Answer:
Discuss differences in the roles taken by members of negotiating teams from
individualist cultures and compare them with roles on teams from collectivist cultures.
In particular, refer to roles of leader-surrogate, suggestion-maker and consultant in a
collectivist-culture team, and skeptic, recorder, and gatekeeper in a team from an
individualist culture.
Answer:
Eight conflict communication styles have been proposed that correspond to the five
conflict management modes identified in question 9, and add another three. Discuss the
five modes and the communication styles for each one, plus the additional three
communication approaches. Give examples from specific cultures. (The communication
styles are dominating, neglecting (passive-aggressive behavior), integrating,
emotion-expressing, third-party helping, bargaining, avoiding, obliging.)
Answer:
Discuss the intercultural business communication implications of organizations based
on credentials, context, family, and political orientation.
Answer:
Discuss argumentation styles for persuasion that vary from culture to culture. Use
specific examples from different cultures.
Answer:
The way a language is structured seems related to the structure of thought. Discuss,
using examples.
Answer:
Discuss the role of hospitality in establishing business relationships. Give specific
examples of conventional hospitality in several cultures. What cultural priorities are
reflected in these conventions?
Answer:
Discuss self-identity and explain why it is important in investigating culture’s influence
on communication.
Answer:
What are considerations in choosing an appropriate foreign language for intercultural
business communication purposes? Provide examples.
Answer:
“Choosing the right channel is a communication skill.” Discuss internal and external
channels, oral channels, and structured behavior channels in relation to
relationship-oriented versus results-oriented cultures.
Answer:
Discuss different levels of language competency and illustrate the impact on effective
business communication.
Answer:
Define and discuss the four phases in negotiation. Use examples to show how cultures
view each phase differently.
Answer:
Define high-context and low-context cultures and explain how communication
messages may differ when the communicator has to refuse to refund a purchase. Use an
example such as this one: May purchased a 3G mobile phone, but found the memory
was insufficient to hold all the data the she wants to load into it. May has used the
phone for two weeks and has requested a refund, but you, the communicator, have to
refuse. Imagine you are from a low-context culture and think what you would say. Then
take the part of a high-context culture member?
Answer:
Why does a manager need to have a basic understanding of the law in order to be an
effective intercultural communicator?
Answer:
Discuss the two broad paradigms for social science study, including the study of
communication, and explain the strengths and weaknesses of each.
Answer:
Discuss persuasion in messages from at least two cultures from among these three
different regions: Western Europe, East Asia, and Arab cultures
Answer:
Discuss expectations for negotiation outcomes. The three components you should
address are goals, notions of fairness, and the three outcomes.
Answer:
Christian Sorensen from Denmark is going to do business in Japan. He does not speak
Japanese and will need an interpreter. What advice would you give him for selecting a
good interpreter?
Answer:
The language barrier to good intercultural communication can be eliminated by mastery
of grammatical rules.
Answer: