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Indicate the answer choice that best completes the statement or answers the question.
1. Which statement BEST describes the Proper Meaning Superstition?
a.
Every word spoken has its own meaning that controls its use.
b.
Every person has a set of symbols that they must reflect to others.
c.
Every speaker has a desire to call for and respond to an audience.
d.
Every listener has the potential to accept or interrupt a message.
2. Communication is BEST described as the coordination of behaviors through:
a.
listening.
b.
speaking.
c.
gestures.
d.
symbols.
3.     A friend says, “Studies have shown that workers are not effective all eight hours of the workday. We
should stop wasting employers’ money and employees’ time. It’s time to make a change.” Which sentence is an
example of paraphrasing?
a.
“I disagree with what you say.”
b.
“I haven’t seen any studies on this. Who conducted the studies?”
c.
“If I understand you correctly, you are advocating for a shorter workday.”
d.
“I am just as effective at the end of the day as I am at the start of the day.”
4. One of the three characteristics of an ethical speaker is expertise.
a.
True
b.
False
5. Which term is used to describe a person being aware that they are thinking about something?
a.
interference
b.
interpretation
c.
metacognition
d.
communication
6. What character trait is a speaker trying to cultivate when expressing concern for the audience’s well-being as
individuals?
a.
goodwill
b.
practical wisdom
c.
expertise
d.
message alignment
7. Audiences expect speakers to be prepared.
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a.
True
b.
False
8. Paraphrasing is a form of:
a.
metacognition.
b.
persuasion.
c.
attending.
d.
feedback.
9. A person is simulating listening without actually listening at all. What type of listening is this person engaged
in?
a.
pretend listening
b.
selective listening
c.
active listening
d.
defensive listening
10. What is the difference between “response–ability” and responsibility?
a.
Response-ability is tied to ethos; responsibility is associated with pathos.
b.
Response-ability is a tendency; responsibility is a set of rules.
c.
Response-ability assigns meaning to a message; responsibility is used when constructing a message.
d.
Response-ability refers to ethical orientation; responsibility refers to obligations.
11. Which step is the last step of the active listening process?
a.
understanding
b.
receiving and attending
c.
recalling and remembering
d.
responding, paraphrasing, and clarifying
12. For many centuries, who or what was thought to be primarily responsible for miscommunication?
a.
the listener
b.
the speaker
c.
feedback
d.
noise
13. Humans tend to listen and speak at the same time.
a.
True
b.
False
14. Speakers can follow a set of specific guidelines to cultivate goodwill.
a.
True
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b.
False
15. Jaxon, who is a proud supporter of the Democratic Party, watches the MSNBC television network because
the viewpoints presented by this network closely align with his own. What is this an example of?
a.
selective exposure
b.
pretend listening
c.
cultural differences
d.
internal noise
16. What occurs when the message that the speaker intends differs from the message the audience hears?
a.
misunderstanding
b.
one-way communication
c.
noise
d.
rhetoric
17. At the end of his speech, Leo repeats his main points to encourage his audience to enter which step of active
listening?
a.
receiving and attending
b.
understanding
c.
responding, paraphrasing, and clarifying
d.
recalling and remembering
18. Which of these things determines how one person responds to another?
a.
goodwill
b.
an unspoken pact
c.
context
d.
practical wisdom
19. Someone who is studying the discernment of right and wrong or good and evil is studying what?
a.
judgment
b.
sincerity
c.
ethics
d.
common sense
20. A person can demonstrate their understanding of what a speaker is saying by paraphrasing what the speaker
says.
a.
True
b.
False
21. Which action by a speaker demonstrates a violation of ethical speaking?
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a.
citing outside sources in the speech
b.
giving an impromptu speech
c.
focusing on only one group’s perspective
d.
not sharing information that could be harmful
22. James is listening to a speaker who is on the opposite side of a political issue. Early in the speech, James
begins listening less attentively because he is confident he knows what the speaker is going to say and he
“knows” the speaker is wrong. This behavior BEST exemplifies:
a.
external noise.
b.
cultural differences.
c.
defensive listening.
d.
selective exposure.
23. Makayla is an expert on net neutrality and has given a number of speeches on this topic. When she is asked
to speak off the cuff at a conference, she agrees. In her speech, she jumps from topic to topic, and the audience
has a difficult time understanding her. Which rule of speaking should Makayla have spent more time on?
a.
Demonstrate respect.
b.
Do no harm.
c.
Be prepared.
d.
Know your stuff.
24. During which step of active listening is feedback provided to the speaker?
a.
receiving and attending
b.
understanding
c.
responding, paraphrasing, and clarifying
d.
recalling and remembering
25. Penny is giving a speech on the importance of childhood vaccinations. During her introduction, she
identifies herself as a pediatrician. She does this to establish her:
a.
practical wisdom.
b.
understanding.
c.
expertise.
d.
goodwill.
26. Kari is listening to a speech. Which form of noise would be the MOST difficult for Kari to manage?
a.
Audience members clap loudly.
b.
An audience member’s cell phone rings.
c.
Kari experiences a bout of hiccups.
d.
Kari has strongly held beliefs about a speech topic.
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27. Some scholars have argued that communication as pure or absolute understanding is:
a.
possible by controlling sound.
b.
possible by coordinating thoughts with language.
c.
impossible because of noise.
d.
impossible because of dual messages.
28. What descriptor accurately defines hearing?
a.
a physical event
b.
a conscious process
c.
a series of verbal cues
d.
a call for a response
29. A speaker uses an expert’s words verbatim in a speech without stating the expert’s name. This BEST
exemplifies:
a.
plagiarizing.
b.
paraphrasing.
c.
eliminating noise.
d.
cultivating goodwill.
30. Dylan is unable to focus during class because he is thinking about an argument he had with a friend. What is
the barrier to listening in this example?
a.
external noise
b.
internal noise
c.
selective listening
d.
defensive listening
31. Celeste, who is about to have a baby, says to her friend what sounds like, “I’m going to birthing stool next
weekend to learn more about labor and delivery.” Which active listening stage is Celeste’s friend engaged in
when she tries to decide if Celeste meant to say birthing school?
a.
receiving and attending
b.
understanding
c.
responding, paraphrasing, and clarifying
d.
recalling and remembering
32. The Proper Meaning Superstition shifts the burden of misunderstanding to the listener.
a.
True
b.
False
33. Levi describes Violet as displaying great common sense. What characteristic of Violet is Levi describing?
a.
expertise
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b.
practical wisdom
c.
attending
d.
listening
34. Which term refers to seeing the world through one’s own sets of beliefs, attitudes, and values?
a.
external noise
b.
listening
c.
selective perception
d.
speaking
35. How can speakers demonstrate to the audience that they have expertise in a particular area?
a.
Tell the audience that they care about audience members as people.
b.
Share a story about a time they used common sense.
c.
Explore the values they share with the audience.
d.
Cite reputable, peer-reviewed resources to support their topic.
36. A student is unable to focus in class because a tree company is cutting down a large tree outside, and the
tools they are using are very loud. What does this scenario demonstrate?
a.
external noise
b.
internal noise
c.
selective listening
d.
defensive listening
37. Listening and hearing are the same thing.
a.
True
b.
False
38. Nora is a native English speaker from the United States. While studying abroad in Italy, she gives a speech
in Italian to a class of native Italian speakers. After the speech, her peers note that they could not identify the
main points of her speech. Based on this information, what is the MOST likely reason they had trouble
understanding Nora?
a.
external noise
b.
cultural differences
c.
pretend listening
d.
selective exposure
39. Which of these is an active response to the call of another?
a.
attending
b.
listening
c.
receiving
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d.
feedback
40. In a conversational setting, the listener is much more likely to remember the word-based content of a
message than relational information.
a.
True
b.
False
41. For words to be considered speech or speaking, a speaker must:
a.
assume a listener.
b.
vocalize an utterance.
c.
adhere to ethical guidelines.
d.
apply meaning to a message.
42. Which of these involves observing and responding to a speaker’s verbal and nonverbal messages with the
goal of mutual understanding?
a.
active listening
b.
defensive listening
c.
metacognition
d.
pretend listening
43. What term refers to anything in the environment that distracts a listener from attending to a message?
a.
external noise
b.
internal noise
c.
selective listening
d.
pretend listening
44. To which Western moral expectation is a speaker adhering by rehearsing before speaking?
a.
Do no harm.
b.
Demonstrate respect.
c.
Know your stuff.
d.
Be prepared.
45. Steven McCornack describes the active listening process as a series of steps.
a.
True
b.
False
46. Lilly is listening to a speaker. Which form of noise would be the EASIEST for Lilly to manage as a listener?
a.
She hears a cell phone ringing loudly.
b.
She remembers a fight she had two days ago.
c.
She disagrees with the speaker’s political views.
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d.
She experiences a chronic pain in her knee.
47. Which step of the active listening process involves metacognition?
a.
understanding
b.
receiving and attending
c.
responding, paraphrasing, and clarifying
d.
recalling and remembering
48. Listening comes before speaking.
a.
True
b.
False
49. Which situation illustrates the call of another?
a.
Quinn hears a driver comes to a screeching halt nearby.
b.
Brendon wonders if he left the stove on this morning.
c.
Ari mentally replays her response to an interview question.
d.
Niles receives a text message notification on his phone.
50. During a sermon, a parishioner nods heartily and shouts, “Amen!” In which step of active listening is the
parishioner engaging?
a.
receiving and attending
b.
understanding
c.
responding, paraphrasing, and clarifying
d.
recalling and remembering
51. Attending is an active response to the call of another.
a.
True
b.
False
52. Responding to “the call” of another is usually done:
a.
without thinking.
b.
through a conscious process.
c.
through paraphrasing.
d.
before listening.
53. According to I. A. Richards, what should rhetoric be the study of?
a.
ethical speaking
b.
persuasion
c.
literature
d.
misunderstanding
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54. Cindy becomes very upset during a fight with her friend. She stops listening to her friend, but she continues
to nod her head. Which barrier has occurred?
a.
external noise
b.
cultural differences
c.
pretend listening
d.
selective exposure
55. Which step is the first step of active listening?
a.
understanding
b.
receiving and attending
c.
responding, paraphrasing, and clarifying
d.
recalling and remembering
56. The fact that misunderstandings in communication occur provide support for which concept?
a.
Humans have an automatic ability to respond to the call of others.
b.
There are always two messages when communicating.
c.
As a speaker, it is important to know both what to say and what not to say.
d.
Western audiences expect speakers to know their topic.
57. Active listening is an acknowledgment of the unspoken pact between the speaker and the listener.
a.
True
b.
False
58. What term refers to any thoughts or feelings that occur within a person that distract that person from
attending to a message?
a.
external noise
b.
internal noise
c.
selective listening
d.
pretend listening
59. When giving a presentation at work, Logan notices that one of his colleagues, Brayden, has raised his
eyebrow and is looking around at others in the room. Logan pauses and asks Brayden if he has any questions
about what’s been discussed so far. Brayden’s facial expression and behavior in this scenario are examples of:
a.
feedback.
b.
pretend listening.
c.
internal noise.
d.
selective perception.
60. The primary task of an ethical listener is to reflect the goodwill of the speaker.
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a.
True
b.
False
61. What is the speaker expected to do within an implied speech pact?
a.
Speak in an engaging manner.
b.
Express sincerity or genuineness of emotion.
c.
Use popular culture references.
d.
Eliminate internal and external noise.
62. When a person speaks publicly, that person is asking the audience to do what?
a.
call
b.
respond
c.
cooperate
d.
commit
63. Which phrase accurately describes listening?
a.
a physical event
b.
a conscious process
c.
a series of verbal cues
d.
a call for a response
64. Caleb is a motivational speaker. He begins his speech by stating, “I know times are tough right now, and
people are nervous, unsure about the future. But I believe that together, we will make it through this and come
out stronger on the other side. What ethical concept is Caleb trying to cultivate?”
a.
practical wisdom
b.
understanding
c.
expertise
d.
goodwill
65. The word “noise” is derived from the term “noxious.”
a.
True
b.
False
66. Which step will BEST help a speaker prepare to adapt to any audience?
a.
researching the topic thoroughly
b.
practicing speaking in front of a mirror
c.
remembering that it’s important to attempt to do no harm
d.
thinking about previous life experiences as a listener
67. What is the cognitive process through which humans assign meaning to a message?
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a.
hearing
b.
perceiving
c.
receiving
d.
listening
68. What is the definition of noise?
a.
a stimulus that is easily removed
b.
anything a person thinks about or experiences internally
c.
anything a person can sense or feel
d.
anything that interferes with a message
69. There are always two messages when communicating.
a.
True
b.
False
70. According to Diane Davis, people’s self-identities are fundamentally based on their:
a.
treatment of others.
b.
perceived obligations to society.
c.
responses to the calls of others.
d.
remedies for misunderstandings.
71. Kameko has selected the candidate she wants to vote for and watches him participate in a political debate on
TV. After the debate, she remembers the things her candidate said that she agrees with and doesn’t recall
anything he said that she doesn’t agree with. Which listening style did Kameko MOST likely engage in while
watching the debate?
a.
active listening
b.
selective listening
c.
pretend listening
d.
ethical listening
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